{"id":708884,"date":"2022-04-04T13:31:00","date_gmt":"2022-04-04T13:31:00","guid":{"rendered":"https:\/\/www.capgemini.com\/be-en\/?post_type=research-and-insight&#038;p=708884"},"modified":"2025-03-27T11:54:43","modified_gmt":"2025-03-27T11:54:43","slug":"enabling-aiops-with-servicenow","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/enabling-aiops-with-servicenow\/","title":{"rendered":"Enabling AIOps with ServiceNow"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:52% 28.000000000000004%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Enabling AIOps with ServiceNow<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2022\/04\/AI-Ops-PoV-Final.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download our POV<\/span><span class=\"type\">765 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/enabling-aiops-with-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/enabling-aiops-with-servicenow\/&amp;text=Enabling AIOps with ServiceNow\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/enabling-aiops-with-servicenow\/&amp;text=Enabling AIOps with ServiceNow\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Accelerating digital transformation with AIOps on ServiceNow<\/h2><p class=\"intro-para-content\">Enterprises around the world are integrating technology to transform their business. The only difference is some will get there quickly, while the others struggle to get to the finish line. Why is that? <br><br>The state of the ITOM (IT operations management) is limiting their potential to transform business. In most cases there is little to no visibility of IT assets, workflow processes aren\u2019t streamlined, data isn\u2019t shared and centralized. Most importantly, AI\/ML (artificial intelligence\/machine learning) capabilities are not being utilized.<br><br>Adopting AIOps on ServiceNow is the first step to improving IT operations. However, knowing how to use it effectively requires a constructive approach from a knowledgeable, dependable partner. Our expert Hugo Gordillo recommends a 3-step approach encompassing Assessment, Strategy &amp; Roadmap and IT Monitoring Model with governance to unleash the full benefit of AIOps on ServiceNow.<br><br>Download this Point of View (PoV) for more such insights!<\/p><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":33,"featured_media":709116,"template":"","meta":{"cg_dt_proposed_to":[0,0,0,0,0,0,0,0,0,0,0,0,0,0],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":false,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":325,"primary_term":"Digital 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