{"id":630680,"date":"2021-10-04T17:17:08","date_gmt":"2021-10-04T17:17:08","guid":{"rendered":"https:\/\/www.capgemini.com\/be-en\/?post_type=research-and-insight&#038;p=630680"},"modified":"2025-03-27T12:36:40","modified_gmt":"2025-03-27T12:36:40","slug":"hfs-view-on-capgeminis-vision-to-deliver-frictionless-business-operations","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/hfs-view-on-capgeminis-vision-to-deliver-frictionless-business-operations\/","title":{"rendered":"HFS&#8217; view on our vision to deliver frictionless business operations"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/09\/The-Frictionless-Enterprise-IN-Summer-2020.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/09\/The-Frictionless-Enterprise-IN-Summer-2020.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/09\/The-Frictionless-Enterprise-IN-Summer-2020.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/09\/The-Frictionless-Enterprise-IN-Summer-2020.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/09\/The-Frictionless-Enterprise-IN-Summer-2020.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/09\/The-Frictionless-Enterprise-IN-Summer-2020.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/09\/The-Frictionless-Enterprise-IN-Summer-2020.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/09\/The-Frictionless-Enterprise-IN-Summer-2020.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/09\/The-Frictionless-Enterprise-IN-Summer-2020.jpg\" class=\"header-img header-img-d\" alt=\"The-Frictionless-Enterprise-IN-Summer-2020\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">HFS\u2019 view on Capgemini\u2019s vision to deliver frictionless business operations<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/10\/HFS-POV-Capgeminis-Vision-to-Create-Frictionless-Enterprise-Operations.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download paper<\/span><span class=\"type\">668 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>HFS\u2019 Phil Fersht (CEO and Chief Analyst) \u2013 and his team of analysts \u2013 spoke to Anis Chenchah (CEO, Capgemini\u2019s Business Services) and his leadership team to learn how Capgemini is applying its Frictionless Enterprise approach to achieve the goal of delivering frictionless business operations for its clients.<\/p>\n\n\n\n<figure class=\"wp-block-image alignleft\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/04\/HFS-report-thumbnail_V.01.jpg\" alt=\"HFS-report-thumbnail_V.01\" class=\"wp-image-584416\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-download-the-full-hfs-paper\">Download the full HFS paper:<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-capgemini-s-vision-to-create-frictionless-enterprise-operations\"><a href=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/10\/HFS-POV-Capgeminis-Vision-to-Create-Frictionless-Enterprise-Operations.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Capgemini\u2019s Vision to Create Frictionless Enterprise Operations<\/a><\/h4>\n\n\n\n<p>In this paper you will learn how Capgemini is applying an emerging-technology-focused approach to its outlook and messaging for business services. Backed by data from Global 2000 enterprise executives to understand demand-side perspectives on the future of services in the pandemic economy, the paper explores the priorities, \u201chave-to-have\u201d capabilities, and outlook for successful partnerships today.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/2021\/04\/HFS-Vision-Paper-Anis-Chenchah-CEO-Quotes.jpg\" alt=\"HFS Vision Paper Anis Chenchah CEO Quotes\" class=\"wp-image-584650\"\/><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":33,"featured_media":632593,"template":"","meta":{"cg_dt_proposed_to":[0,0,0,0,0,0,0,0,0,0,0,0,0,0],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":false,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":325,"primary_term":"Business 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