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Paris, October 21, 2019 \u2013 <\/strong>Capgemini<\/strong><\/a> has launched the <\/strong>2019 eGovernment Benchmark<\/strong><\/a>, its annual study of digital public services availability, for the European Commission. <\/strong>The results show that overall, European governments succeeded in improving the seamless delivery of online services to citizens and companies.<\/strong> Citizens and businesses can now interact more frequently with public entities online and benefit from higher online service quality. The study, led by Capgemini and jointly carried out with its subsidiary <\/strong>Sogeti<\/strong><\/a> and consortium partners, <\/strong>IDC<\/strong><\/a> and <\/strong>Politecnico di Milano<\/strong><\/a>, shows that governments are increasingly capable of empowering Europeans through trusted digital public services.<\/strong><\/p>\n\n\n\nThe 16th edition of the eGovernment Benchmark continues to shed light on the status of Europe\u2019s digital government transformation. It reviews to what extent public sector organizations are doing what it takes to deliver higher levels of online public services. Services under assessment this year are clustered in four \u2018life events\u2019: starting up a business, family matters, losing and finding a job, and studying[1]<\/a>. By assessing over 10,000 websites across 36 European countries[2]<\/a>, the study reveals that public sector institutions in Europe continue to bring more services online. However, trusted interaction channels via which users can communicate, send official documents and authenticate their credentials, are not yet fully deployed. Results also show that levels of transparency, in terms of service delivery, responsibilities and performance of public organizations, and personal data processing in public services, can be improved.<\/p>\n\n\n\nHeading towards trusted digital public services<\/strong><\/p>\n\n\n\nOverall, eGovernment performance is rising (standing at an overall EU28+ average of 65%). At the same time, the most challenged countries are closing the gap with the leaders. A sizable gap of 53 percentage points for the 2012-2015 period has decreased to 42 percentage points, showing that those countries lagging behind raised their game substantially and now contribute to a more balanced European digital single market[3]<\/a>. All countries particularly excel in user centricity (at 85%), showing the fruits of the EU28+ efforts in providing usable and mobile friendly services that are available online. The average cross-border mobility score is the lowest of the four main research pillars (at 53%), implying that European citizens are not yet able to make use of eGovernment services in other countries beyond information searches. The averages for key enablers such as electronic IDs (eIDs) and electronic documents (58%), as well as transparency (62%) sit in the middle. Thus, user needs for clearly described service processes and secured ways to exchange service-related documents digitally, are not being met in full.<\/p>\n\n\n\nNiels van der Linden, Capgemini Invent<\/a>\u2019s eGovernment Benchmark project lead notes: \u201cThe 2019 results are testimony to European governments not settling for fairly good services, but continuously striving to improve their online service delivery. There is a need to further develop personalized and transparent user experiences though. A next step for Europe will be to establish fully borderless services with trusted authentication. This will enable citizens and businesses to apply for online services in another country without barriers, as if they were country nationals.<\/em>\u201d<\/p>\n\n\n\nEffortless user-journeys are key<\/strong><\/p>\n\n\n\neGovernment user-journeys often begin at search engines and central government portals. In general, it is easy to find services on the main website of governmental institutions, and users can nearly always find general information about services online. However, descriptions of service processes are more often clearly described for business services than for citizen services. Users require more information on the duration, response deadlines and progress updates. Whenever users decide to obtain a service online, they want to use their eID. A positive aspect is the possibility to use a single national online identifier, which enables secure and trustworthy authentication of citizens and businesses[4]<\/a>. Furthermore, secured digital communication is key, for instance to keep track of service progress. This communication with the authorities could further be improved by making digital post-boxes mainstream (now at 63%), thereby saving time and paper.<\/p>\n\n\n\nDinand Tinholt, Capgemini Invent\u2019s EU Account Executive states: \u201cMany citizens and businesses now easily flow through the online user-journeys designed by governments. Public entities shape end-to-end services that guide users through full processes and all relevant steps. Upcoming smart support channels powered by Artificial Intelligence, like chatboxes and chatbots, are expected to ensure even further effortless public services.<\/em>\u201d<\/p>\n\n\n\nFor more information or to download the report, visit: https:\/\/www.capgemini.com\/resources\/egovernment-benchmark-2019\/<\/a><\/p>\n\n\n\nMore information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - 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The 16th edition of the eGovernment Benchmark continues to shed light on the status of Europe\u2019s digital government transformation. It reviews to what extent public sector organizations are doing what it takes to deliver higher levels of online public services. Services under assessment this year are clustered in four \u2018life events\u2019: starting up a business, family matters, losing and finding a job, and studying[1]<\/a>. By assessing over 10,000 websites across 36 European countries[2]<\/a>, the study reveals that public sector institutions in Europe continue to bring more services online. However, trusted interaction channels via which users can communicate, send official documents and authenticate their credentials, are not yet fully deployed. Results also show that levels of transparency, in terms of service delivery, responsibilities and performance of public organizations, and personal data processing in public services, can be improved.<\/p>\n\n\n\nHeading towards trusted digital public services<\/strong><\/p>\n\n\n\nOverall, eGovernment performance is rising (standing at an overall EU28+ average of 65%). At the same time, the most challenged countries are closing the gap with the leaders. A sizable gap of 53 percentage points for the 2012-2015 period has decreased to 42 percentage points, showing that those countries lagging behind raised their game substantially and now contribute to a more balanced European digital single market[3]<\/a>. All countries particularly excel in user centricity (at 85%), showing the fruits of the EU28+ efforts in providing usable and mobile friendly services that are available online. The average cross-border mobility score is the lowest of the four main research pillars (at 53%), implying that European citizens are not yet able to make use of eGovernment services in other countries beyond information searches. The averages for key enablers such as electronic IDs (eIDs) and electronic documents (58%), as well as transparency (62%) sit in the middle. Thus, user needs for clearly described service processes and secured ways to exchange service-related documents digitally, are not being met in full.<\/p>\n\n\n\nNiels van der Linden, Capgemini Invent<\/a>\u2019s eGovernment Benchmark project lead notes: \u201cThe 2019 results are testimony to European governments not settling for fairly good services, but continuously striving to improve their online service delivery. There is a need to further develop personalized and transparent user experiences though. A next step for Europe will be to establish fully borderless services with trusted authentication. This will enable citizens and businesses to apply for online services in another country without barriers, as if they were country nationals.<\/em>\u201d<\/p>\n\n\n\nEffortless user-journeys are key<\/strong><\/p>\n\n\n\neGovernment user-journeys often begin at search engines and central government portals. In general, it is easy to find services on the main website of governmental institutions, and users can nearly always find general information about services online. However, descriptions of service processes are more often clearly described for business services than for citizen services. Users require more information on the duration, response deadlines and progress updates. Whenever users decide to obtain a service online, they want to use their eID. A positive aspect is the possibility to use a single national online identifier, which enables secure and trustworthy authentication of citizens and businesses[4]<\/a>. Furthermore, secured digital communication is key, for instance to keep track of service progress. This communication with the authorities could further be improved by making digital post-boxes mainstream (now at 63%), thereby saving time and paper.<\/p>\n\n\n\nDinand Tinholt, Capgemini Invent\u2019s EU Account Executive states: \u201cMany citizens and businesses now easily flow through the online user-journeys designed by governments. Public entities shape end-to-end services that guide users through full processes and all relevant steps. Upcoming smart support channels powered by Artificial Intelligence, like chatboxes and chatbots, are expected to ensure even further effortless public services.<\/em>\u201d<\/p>\n\n\n\nFor more information or to download the report, visit: https:\/\/www.capgemini.com\/resources\/egovernment-benchmark-2019\/<\/a><\/p>\n\n\n\nMore information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - 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Heading towards trusted digital public services<\/strong><\/p>\n\n\n\nOverall, eGovernment performance is rising (standing at an overall EU28+ average of 65%). At the same time, the most challenged countries are closing the gap with the leaders. A sizable gap of 53 percentage points for the 2012-2015 period has decreased to 42 percentage points, showing that those countries lagging behind raised their game substantially and now contribute to a more balanced European digital single market[3]<\/a>. All countries particularly excel in user centricity (at 85%), showing the fruits of the EU28+ efforts in providing usable and mobile friendly services that are available online. The average cross-border mobility score is the lowest of the four main research pillars (at 53%), implying that European citizens are not yet able to make use of eGovernment services in other countries beyond information searches. The averages for key enablers such as electronic IDs (eIDs) and electronic documents (58%), as well as transparency (62%) sit in the middle. Thus, user needs for clearly described service processes and secured ways to exchange service-related documents digitally, are not being met in full.<\/p>\n\n\n\nNiels van der Linden, Capgemini Invent<\/a>\u2019s eGovernment Benchmark project lead notes: \u201cThe 2019 results are testimony to European governments not settling for fairly good services, but continuously striving to improve their online service delivery. There is a need to further develop personalized and transparent user experiences though. A next step for Europe will be to establish fully borderless services with trusted authentication. This will enable citizens and businesses to apply for online services in another country without barriers, as if they were country nationals.<\/em>\u201d<\/p>\n\n\n\nEffortless user-journeys are key<\/strong><\/p>\n\n\n\neGovernment user-journeys often begin at search engines and central government portals. In general, it is easy to find services on the main website of governmental institutions, and users can nearly always find general information about services online. However, descriptions of service processes are more often clearly described for business services than for citizen services. Users require more information on the duration, response deadlines and progress updates. Whenever users decide to obtain a service online, they want to use their eID. A positive aspect is the possibility to use a single national online identifier, which enables secure and trustworthy authentication of citizens and businesses[4]<\/a>. Furthermore, secured digital communication is key, for instance to keep track of service progress. This communication with the authorities could further be improved by making digital post-boxes mainstream (now at 63%), thereby saving time and paper.<\/p>\n\n\n\nDinand Tinholt, Capgemini Invent\u2019s EU Account Executive states: \u201cMany citizens and businesses now easily flow through the online user-journeys designed by governments. Public entities shape end-to-end services that guide users through full processes and all relevant steps. Upcoming smart support channels powered by Artificial Intelligence, like chatboxes and chatbots, are expected to ensure even further effortless public services.<\/em>\u201d<\/p>\n\n\n\nFor more information or to download the report, visit: https:\/\/www.capgemini.com\/resources\/egovernment-benchmark-2019\/<\/a><\/p>\n\n\n\nMore information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - 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Overall, eGovernment performance is rising (standing at an overall EU28+ average of 65%). At the same time, the most challenged countries are closing the gap with the leaders. A sizable gap of 53 percentage points for the 2012-2015 period has decreased to 42 percentage points, showing that those countries lagging behind raised their game substantially and now contribute to a more balanced European digital single market[3]<\/a>. All countries particularly excel in user centricity (at 85%), showing the fruits of the EU28+ efforts in providing usable and mobile friendly services that are available online. The average cross-border mobility score is the lowest of the four main research pillars (at 53%), implying that European citizens are not yet able to make use of eGovernment services in other countries beyond information searches. The averages for key enablers such as electronic IDs (eIDs) and electronic documents (58%), as well as transparency (62%) sit in the middle. Thus, user needs for clearly described service processes and secured ways to exchange service-related documents digitally, are not being met in full.<\/p>\n\n\n\nNiels van der Linden, Capgemini Invent<\/a>\u2019s eGovernment Benchmark project lead notes: \u201cThe 2019 results are testimony to European governments not settling for fairly good services, but continuously striving to improve their online service delivery. There is a need to further develop personalized and transparent user experiences though. A next step for Europe will be to establish fully borderless services with trusted authentication. This will enable citizens and businesses to apply for online services in another country without barriers, as if they were country nationals.<\/em>\u201d<\/p>\n\n\n\nEffortless user-journeys are key<\/strong><\/p>\n\n\n\neGovernment user-journeys often begin at search engines and central government portals. In general, it is easy to find services on the main website of governmental institutions, and users can nearly always find general information about services online. However, descriptions of service processes are more often clearly described for business services than for citizen services. Users require more information on the duration, response deadlines and progress updates. Whenever users decide to obtain a service online, they want to use their eID. A positive aspect is the possibility to use a single national online identifier, which enables secure and trustworthy authentication of citizens and businesses[4]<\/a>. Furthermore, secured digital communication is key, for instance to keep track of service progress. This communication with the authorities could further be improved by making digital post-boxes mainstream (now at 63%), thereby saving time and paper.<\/p>\n\n\n\nDinand Tinholt, Capgemini Invent\u2019s EU Account Executive states: \u201cMany citizens and businesses now easily flow through the online user-journeys designed by governments. Public entities shape end-to-end services that guide users through full processes and all relevant steps. Upcoming smart support channels powered by Artificial Intelligence, like chatboxes and chatbots, are expected to ensure even further effortless public services.<\/em>\u201d<\/p>\n\n\n\nFor more information or to download the report, visit: https:\/\/www.capgemini.com\/resources\/egovernment-benchmark-2019\/<\/a><\/p>\n\n\n\nMore information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - 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Niels van der Linden, Capgemini Invent<\/a>\u2019s eGovernment Benchmark project lead notes: \u201cThe 2019 results are testimony to European governments not settling for fairly good services, but continuously striving to improve their online service delivery. There is a need to further develop personalized and transparent user experiences though. A next step for Europe will be to establish fully borderless services with trusted authentication. This will enable citizens and businesses to apply for online services in another country without barriers, as if they were country nationals.<\/em>\u201d<\/p>\n\n\n\nEffortless user-journeys are key<\/strong><\/p>\n\n\n\neGovernment user-journeys often begin at search engines and central government portals. In general, it is easy to find services on the main website of governmental institutions, and users can nearly always find general information about services online. However, descriptions of service processes are more often clearly described for business services than for citizen services. Users require more information on the duration, response deadlines and progress updates. Whenever users decide to obtain a service online, they want to use their eID. A positive aspect is the possibility to use a single national online identifier, which enables secure and trustworthy authentication of citizens and businesses[4]<\/a>. Furthermore, secured digital communication is key, for instance to keep track of service progress. This communication with the authorities could further be improved by making digital post-boxes mainstream (now at 63%), thereby saving time and paper.<\/p>\n\n\n\nDinand Tinholt, Capgemini Invent\u2019s EU Account Executive states: \u201cMany citizens and businesses now easily flow through the online user-journeys designed by governments. Public entities shape end-to-end services that guide users through full processes and all relevant steps. Upcoming smart support channels powered by Artificial Intelligence, like chatboxes and chatbots, are expected to ensure even further effortless public services.<\/em>\u201d<\/p>\n\n\n\nFor more information or to download the report, visit: https:\/\/www.capgemini.com\/resources\/egovernment-benchmark-2019\/<\/a><\/p>\n\n\n\nMore information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - Capgemini Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGovernment benchmark 2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T05:35:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"url\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"name\":\"eGovernment benchmark 2019 - 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Effortless user-journeys are key<\/strong><\/p>\n\n\n\neGovernment user-journeys often begin at search engines and central government portals. In general, it is easy to find services on the main website of governmental institutions, and users can nearly always find general information about services online. However, descriptions of service processes are more often clearly described for business services than for citizen services. Users require more information on the duration, response deadlines and progress updates. Whenever users decide to obtain a service online, they want to use their eID. A positive aspect is the possibility to use a single national online identifier, which enables secure and trustworthy authentication of citizens and businesses[4]<\/a>. Furthermore, secured digital communication is key, for instance to keep track of service progress. This communication with the authorities could further be improved by making digital post-boxes mainstream (now at 63%), thereby saving time and paper.<\/p>\n\n\n\nDinand Tinholt, Capgemini Invent\u2019s EU Account Executive states: \u201cMany citizens and businesses now easily flow through the online user-journeys designed by governments. Public entities shape end-to-end services that guide users through full processes and all relevant steps. Upcoming smart support channels powered by Artificial Intelligence, like chatboxes and chatbots, are expected to ensure even further effortless public services.<\/em>\u201d<\/p>\n\n\n\nFor more information or to download the report, visit: https:\/\/www.capgemini.com\/resources\/egovernment-benchmark-2019\/<\/a><\/p>\n\n\n\nMore information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - Capgemini Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGovernment benchmark 2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T05:35:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"url\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"name\":\"eGovernment benchmark 2019 - 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eGovernment user-journeys often begin at search engines and central government portals. In general, it is easy to find services on the main website of governmental institutions, and users can nearly always find general information about services online. However, descriptions of service processes are more often clearly described for business services than for citizen services. Users require more information on the duration, response deadlines and progress updates. Whenever users decide to obtain a service online, they want to use their eID. A positive aspect is the possibility to use a single national online identifier, which enables secure and trustworthy authentication of citizens and businesses[4]<\/a>. Furthermore, secured digital communication is key, for instance to keep track of service progress. This communication with the authorities could further be improved by making digital post-boxes mainstream (now at 63%), thereby saving time and paper.<\/p>\n\n\n\nDinand Tinholt, Capgemini Invent\u2019s EU Account Executive states: \u201cMany citizens and businesses now easily flow through the online user-journeys designed by governments. Public entities shape end-to-end services that guide users through full processes and all relevant steps. Upcoming smart support channels powered by Artificial Intelligence, like chatboxes and chatbots, are expected to ensure even further effortless public services.<\/em>\u201d<\/p>\n\n\n\nFor more information or to download the report, visit: https:\/\/www.capgemini.com\/resources\/egovernment-benchmark-2019\/<\/a><\/p>\n\n\n\nMore information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - Capgemini Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGovernment benchmark 2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T05:35:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"url\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"name\":\"eGovernment benchmark 2019 - 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Dinand Tinholt, Capgemini Invent\u2019s EU Account Executive states: \u201cMany citizens and businesses now easily flow through the online user-journeys designed by governments. Public entities shape end-to-end services that guide users through full processes and all relevant steps. Upcoming smart support channels powered by Artificial Intelligence, like chatboxes and chatbots, are expected to ensure even further effortless public services.<\/em>\u201d<\/p>\n\n\n\nFor more information or to download the report, visit: https:\/\/www.capgemini.com\/resources\/egovernment-benchmark-2019\/<\/a><\/p>\n\n\n\nMore information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - Capgemini Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGovernment benchmark 2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T05:35:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"url\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"name\":\"eGovernment benchmark 2019 - 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For more information or to download the report, visit: https:\/\/www.capgemini.com\/resources\/egovernment-benchmark-2019\/<\/a><\/p>\n\n\n\nMore information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - Capgemini Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGovernment benchmark 2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T05:35:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"url\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"name\":\"eGovernment benchmark 2019 - 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More information about the digital agenda of the European Union can be found at: https:\/\/ec.europa.eu\/digital-single-market\/<\/a><\/p>\n\n\n\nAbout Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - Capgemini Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGovernment benchmark 2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T05:35:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"url\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"name\":\"eGovernment benchmark 2019 - 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About Capgemini<\/strong><\/p>\n\n\n\nA global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\nVisit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - Capgemini Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGovernment benchmark 2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T05:35:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"url\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"name\":\"eGovernment benchmark 2019 - 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A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\n
Visit us at www.capgemini.com<\/a>. People matter, results count.<\/em><\/p>\n\n\n\n[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - Capgemini Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGovernment benchmark 2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T05:35:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"url\":\"https:\/\/www.capgemini.com\/be-en\/news\/press-releases\/egovernment-benchmark-2019\/\",\"name\":\"eGovernment benchmark 2019 - 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[1]<\/sup><\/a> The report presents biennial scores, which are the scores obtained for eight life events measured in the past two years: 2017 and 2018. Each life event is evaluated once every two years. The total of these scores gives the eGovernment performance.<\/p>\n\n\n\n[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - 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[2]<\/a> The 36 countries include the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as newly included Albania and North Macedonia. This group of countries is referred to as \u2018Europe\u2019 and \u2018EU28+\u2019 throughout the report.<\/p>\n\n\n\n[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - 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[3]<\/a> A Digital Single Market (DSM)<\/a> is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and engage in online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence.<\/p>\n\n\n\n[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - 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[4]<\/a> The eID indicator average score is 54%, with Malta, Lithuania and Latvia having the top three scores, at 86% or higher.<\/p>\n\n\nRelated News<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>181 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tChange in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>175 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\tCapgemini to acquire leading independent product lifecycle management and industrial digitalization specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<a class="link-download" href="https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2026\/03\/03_09_Capgemini_Piterion.pdf" aria-label="Download Press Release" target="_blank" type="download" title="Opens in a new window">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>130 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\tRead more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d771bd92-93af-4c35-acd8-e0509e4d81fc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2023\/02\/2019_10_21_eGov-Benchmark-2019_News-Alert.pdf","related_resource_id":837636,"related_resource_size":"123 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-837635","press-release","type-press-release","status-publish","hentry"],"yoast_head":"\neGovernment benchmark 2019 - 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