{"id":864402,"date":"2024-10-07T03:52:04","date_gmt":"2024-10-07T03:52:04","guid":{"rendered":"https:\/\/www.capgemini.com\/be-en\/?p=864402&#038;preview=true&#038;preview_id=864402"},"modified":"2025-04-02T03:57:05","modified_gmt":"2025-04-02T03:57:05","slug":"happy-employees-can-give-companies-a-competitive-advantage","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/be-en\/insights\/expert-perspectives\/happy-employees-can-give-companies-a-competitive-advantage\/","title":{"rendered":"Happy employees can give companies a competitive advantage"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Happy employees can give companies a competitive advantage<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/05\/Jon_Harriman.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Jon Harriman<\/h5><h5 class=\"blog-date\">7 Oct 2024<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-servicenow-can-help-create-an-environment-that-fosters-employee-engagement-and-growth-nbsp-nbsp\">ServiceNow can help create an environment that fosters employee engagement and growth&nbsp;&nbsp;<\/h2>\n\n\n\n<p>People are a company\u2019s greatest asset. However, maintaining enhanced employee and customer experiences has remained a challenge for organizations, especially those struggling to implement technological changes. With advancements in artificial intelligence to optimize and automate organizational workflows, companies at any stage of their digital transformation journeys can focus on an often-overlooked investment \u2013 employees \u2013 to gain a competitive edge.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-promoting-a-people-first-strategy-through-technology\"><strong>Promoting a people-first strategy through technology<\/strong><\/h3>\n\n\n\n<p>Happy employees are more productive, and that leads to a wide range of <a href=\"https:\/\/www.capgemini.com\/be-en\/services\/enterprise-management\/people-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">quantifiable benefits<\/a> across an organization.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>59 percent reduction in turnover&nbsp;<\/li>\n\n\n\n<li>41 percent lower absenteeism&nbsp;<\/li>\n\n\n\n<li>21 percent improvement in profitability&nbsp;<\/li>\n\n\n\n<li>20 percent increase in sales&nbsp;<\/li>\n\n\n\n<li>17 percent increase in productivity&nbsp;<\/li>\n\n\n\n<li>10 percent improvement in customer ratings&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Enabling the right technology is a foundation that can be built on to transform a company\u2019s performance culture, allowing it to aim for these types of improvements. However, for many organizations, the employee journey from recruitment to retirement is a disconnected process rather than one that flows without friction. Instead of being proactive in promoting change and making strategic decisions based on data, company leaders often find themselves bogged down by trouble-shooting specific issues.&nbsp;&nbsp;<\/p>\n\n\n\n<p>A more holistic approach can create an environment that fosters employee engagement and growth. This involves adopting a combination of strategy and culture, technology, and operations that work together to deliver impactful moments and seamless employee experiences. Organizations that already rely on ServiceNow to deliver key business solutions can also use its integrated platform to advance how they manage people and processes quickly and easily.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Implementing these changes might sound complex; however, Capgemini has a new pre-packaged ServiceNow HRSD product. It\u2019s designed to help companies address everyday challenges, such as absenteeism and productivity, and enable data-driven decision-making to produce positive outcomes and, in turn, boost profitability. We can work collaboratively to identify your company\u2019s points of friction, find opportunities to enhance existing process, and tailor solutions to your specific human resources needs.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-producing-impacts-across-the-employee-experience\"><strong>Producing impacts across the employee experience<\/strong><\/h4>\n\n\n\n<p>Integrating technology is an essential element in creating a seamless <a href=\"https:\/\/www.capgemini.com\/be-en\/solutions\/people-experience-with-servicenow\/\">people experience<\/a>, from onboarding to offboarding. ServiceNow\u2019s platform supports a number of third-party systems typically used by human resources and IT teams, which can be accessed through a user-friendly employee experience portal.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Even that seemingly small entry point for employees can make a big impact. Having a single self-service interface immediately promotes autonomy and reduces friction; instead of needing to log in to a number of portals just to access tools for productivity and collaboration, everything is all in one place. Additionally, rather than working in siloed programs, managers can connect jobs and roles to outcomes, providing employees with clear and quantifiable objectives related to their day-to-day work, as well as their career growth potential.&nbsp;<\/p>\n\n\n\n<p>Consider your organization\u2019s intranet as one type of employee portal. It\u2019s probably populated with all types of information individuals might want to access, from financial results to company events. Having access to a wealth of information, however, doesn\u2019t guarantee an inclusive employee experience. Data intelligence derived from analyzing patterns on intranet portals reveals that a tiny percentage of the information is ever looked at, much less used. Rather than being a resource, these internal pages are difficult to navigate when employees are seeking information and resources to do their jobs.&nbsp;<\/p>\n\n\n\n<p>Instead, envision how portals and collaborative spaces can be personalized for each employee. Only information relevant to their role\u2019s objectives, the tools and technology they need for their work, and access to key data so they can track individual KPIs and other metrics are surfaced. ServiceNow can facilitate this type of targeted communication and assemble touchstones to drive business outcomes across the employee journey.&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-preparing-for-the-future-of-work-nbsp\"><strong>Preparing for the future of work<\/strong>&nbsp;<\/h4>\n\n\n\n<p>Using analytics and insights to continuously improve all aspects of the employee journey is already transforming the future of work. As generative AI technology continues to mature, manual processes can be improved through automation, freeing up staff to work more strategically, while maintaining the \u201chuman\u201d in a people-first strategy. It\u2019s accelerating the transformation of the employee experience, allowing people to be much more efficient in the ways they interact within the organization.&nbsp;<\/p>\n\n\n\n<p>Soon, employees will be able to access a personalized chat bot to find specific policies or learning opportunities. Consider how technology built upon large language models will soon deliver features such as scanning an employee\u2019s list of skills, experience, and even language abilities to recommend new job opportunities or refine their career path within the organization. This also aids in succession planning and adds value to a company\u2019s long-term investment in human capital.&nbsp;<\/p>\n\n\n\n<p>Such possibilities are already in the works, with generative AI bringing together all this complexity and delivering an end experience in a very simple and accessible way.&nbsp; This type of environment fosters employee engagement and growth, a valuable resource that brings myriad benefits to an organization, ultimately giving it a competitive edge.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h3 data-maxlength=\"34\">Author<\/h3><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2021\/05\/Jon_Harriman.jpg\" alt=\"Jon Harriman\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/uk.linkedin.com\/pub\/jon-harriman\/10\/7bb\/571\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Jon Harriman<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Group Offer Lead &#8211; People Experience &amp; Customer Experience for ServiceNow<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/uk.linkedin.com\/pub\/jon-harriman\/10\/7bb\/571\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":388,"featured_media":864403,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"7dc04719-0a48-4955-bca0-4bc096859283\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"633","footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[633],"service":[636],"industry":[],"partners":[149],"blog-topic":[637],"content-group":[],"class_list":["post-864402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","brand-capgemini","service-people-experience","partners-servicenow","blog-topic-people-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Happy employees can give companies a competitive advantage<\/title>\n<meta name=\"description\" content=\"Happy employees are more productive. 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