Touchless Claims for P&C Insurance

Seamless, digital convenience across the entire Property and Casualty claims value chain

Touchless Claims for P&C Insurance

As customers increasingly demand omnichannel, digital delivery and self-service capabilities to manage and accelerate their claims settlement and payment transactions, insurers are seeking to deliver seamless convenience and an enhanced customer claims experience through leveraging real-time data and state-of-the-art technology across the entire claims value chain.

Capgemini’s Touchless Claims for P&C Insurance offer transforms your insurance company into an agile, data-driven, customer-centric function that delivers improved customer experience, operational efficiency, and accuracy across your entire claims value chain. Our solution leverages intelligent automation, artificial intelligence (AI), and a rich ecosystem of partners, underpinned by continuous insights powered by data, to deliver a range of tangible business outcomes, including:

  • Up to 4% improvement in loss ratio
  • 30–40% decrease in loss adjustment expenses (LAEs)
  • 10% reduction in claim intake costs
  • Faster claims settlement enabled by straight-through processing
  • Improved customer satisfaction through a differentiated claims experience

As a market leader in core platform transformations, our proven end-to-end capabilities, best-of-breed technologies and assets, and extensive experience in integrating ecosystem partners enables you to optimize your entire claims value chain – enabling, what we call, the Frictionless Enterprise.

The Frictionless Enterprise-blockchain for the supply chain

Contact Business Services

To learn more about how Touchless Claims for P&C Insurance can implement seamless, digital convenience across your entire P&C claims value chain, contact: businessservices.global@capgemini.com

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