Browse all our reports in 2017 & 2016


Loyalty Deciphered—How Emotions Drive Genuine Engagement

Discover what drives brand loyalty, and how to cultivate it, in the findings of this wide-ranging report from our Digital Transformation Institute.

The Digital Talent Gap—Are Companies Doing Enough?

A Capgemini and LinkedIn joint research report shows that the digital gap is widening.

The Digital Utility Plant: Unlocking value from the digitization of production

Digital utility plants to unleash big improvements in production costs and environmental impact.

Artificial Intelligence – Where and How to Invest

A Capgemini study of nearly 1,000 organizations implementing Artificial Intelligence highlights the growth opportunity of AI and counters fears that AI will cause massive job losses in the short term.

Digital Transformation Review 10

The Digital Culture Journey: The importance of culture in digital transformation. All On Board!

Domino’s Pizza: Writing the Recipe for Digital Mastery

Did you know that Domino’s delivered higher returns than Google, Apple, Facebook and Amazon in the last five years? Domino’s has enjoyed a steady ascent, owing in large part to its successful digital transformation.

The Currency of Trust: Why Banks & Insurers Must Make Customer Data Safer & More Secure

Are banks and insurers a safe pair of hands when it comes to customer data?

Taming Tax Fraud’s New Digital Frontier: What Can Tax Authorities Do to Take On Fraudsters and Win

The Digital Culture Challenge: Closing the Employee-Leadership Gap

Culture—a roadblock or a catalyst for digital transformation? Our research looks at why Culture is the number one hurdle to digital transformation

Smart Factories: How can manufacturers realize the potential of digital industrial revolution

To assess how manufacturers can drive most value from smart factories, we surveyed 1000 senior executives of large companies across key sectors and countries.

Rebooting IT Infrastructure for the Digital Age

IT infrastructure is a core component of successful Digital Transformation. However, very few organizations are making sufficient investments to transform core IT infrastructure.



The Rise of Innovation Empires Worldwide

Following on from our Innovation game research, we look at the new empires where Innovation centers are flourishing.

Going Big: Why Companies Need to Focus on Operational Analytics

The impact of operational analytics is not confined to improving the efficiency and performance of operational processes.

Unlocking Customer Satisfaction: Why Digital Holds the Key for Telcos

Our latest research on the telco industry looks at how the rise of internet and mobile apps is driving a significant shift in what consumers want from their mobile operator.

Consumer Insights: Finding and Securing the Treasure Trove

Consumer Insights are paying off for the Consumer Products industry.

Smart Contracts in Financial Services: Getting from Hype to Reality

In this report, we aim to cut through the speculation and hype around the potential of smart contracts.

The Spread of Innovation around the World: How Asia Now Rivals Silicon Valley as New Home to Global Innovation Centers

Asia has for the first time overtaken Europe in its number of innovation centers built and operated, with the region now host to nearly a third (29%) of all such centers globally.

Going Up @ Schindler: How the Elevator and Escalator Giant Rose to Digital Excellence

When you are a 140-year-old leader in an established industry, how do you keep your leading position? This new issue of our Digital Masters series looks into the secret of Schindler’s digital rise.

Digital Transformation Review 9: The Digital Strategy Imperative: Steady Long term Vision, Nimble Execution

We examine the approaches that organizations can take to crafting a strategy for a digital age.