Transforming Digital Customer Experience

Publish date:

Transforming Digital Customer Experience for your Digital Future with Capgemini & Pega

Capgemini & Pega will discuss the retail banking industry as it undergoes a pandemic-driven paradigm shift. Banks are facing an urgency to review their strategic priorities, reevaluate their resilience, reconfigure operating models, and transform customer experience. To deliver the experience customers now expect, banks need to hyper-personalize customer engagements and make banking ubiquitous as well as experiential.

Hear from Sankar Krishnan, Capgemini and Marc Andrews, Pega as they discuss:

  • Key research findings of the Capgemini’s 2021 World Retail Banking Report
  • What are some of the challenges banks have been facing in the face of the crisis
  • How banks are focusing on their digital customer experience to make it their top priority
  • New approaches banks are taking to reach out to customers through digital channels for both cross-selling and delivering pro-active service

Thank You! We have received your form submission.

We are sorry, the form submission failed. Please try again.


Sankar Krishnan
Executive Vice President, Capital Markets & Banking
Capgemini Financial Services

Sankar Krishnan is Executive Vice President with Capgemini’s Capital Markets & Banking group. In that capacity he has responsibility for all services delivered to some of the best financial brands around the World.

Sankar is a “mentor’’ and “advisor” to Startups and is on the Jury of and the innovators edition of Global Finance Magazine. He is on several Capgemini’s Digital & innovation forums

Marc Andrews
VP of Financial Services and Insurance

Marc Andrews is the VP of Financial Services and Insurance, responsible for Pega’s strategy and solutions in these industries globally. He has spent over 25 years working with a broad range of financial services organizations across North America, Europe and Asia to drive process improvement, increased customer insight, better customer experiences and streamlined regulatory compliance. Prior to joining Pega, he helped lead the creation of the Watson Financial Services organization within IBM where he was responsible for the design, development and delivery of solutions that leverage artificial intelligence to help companies better identify and manage payment fraud and financial crime, while improving the efficiency and effectiveness of addressing related compliance requirements.


Elias Ghanem
Global Head of Market Intelligence
Capgemini Financial Services

Elias Ghanem is the Global Head of Capgemini’s Financial Services Market Intelligence Group. He is responsible for Capgemini’s global portfolio of financial services thought leadership initiatives, with a focus on an outside-in perspective, including the renowned yearly World Reports series and Top Trends books in Financial Services. He oversees a team of strategy consultants and sector analysts who deliver a wide range of strategic research to help Capgemini’s financial services clients across the globe to address complex related to the future of Banking and Insurance.

Elias has lived in US, LATAM, APAC, Middle East and Europe and is fluent in English, French, Spanish, Portuguese and Arabic.