This edition of Innovation Nation focuses on the people behind digital disruption at Capgemini. We’ve assembled a number of articles in this issue, starting with “Next generation Global Business Services” that looks at how the human-machine relationship can be optimized to exceed individual customer expectations. Divya Kumar and Christopher Stancombe explore this relationship further in their respective articles on incremental artificial intelligence (AI) implementation and robotic process automation (RPA).
Our expert insights this month, collated across the breadth of the business, touch on aspects of digital disruption in Business Services and the people it affects. As always, we also have an inspiring showcase of transformation stories and achievements from our Centers of Excellence.
We hope you enjoy reading it.