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Focus on the digital transformation of HR

Anis Chenchah

Welcome to our summer 2018 issue of Innovation Nation. This issue focuses on the digital transformation of HR, how intelligent automation is reimagining finance for the digital age, and showcases our Guatemala deliver center, which turns 10 this year.

With traditional HR cost and value pressures being compounded by digital native employees looking for a seamless experience, it is essential that organizations attract, grow, and retain the talent they need to fuel business strategy in a world of fast changing skills sets and competing global demand. Head of Digital Employee Operations, Anjali Pendlebury-Green, curates a section showcasing how Capgemini’s Digital Employee Operations solution is helping our clients transform their HR functions for the digital age, moving away from a process-centric approach to one that is very much about the employee experience, which puts the individual employee at the center of their HR value proposition.

Our Technology Talk section is dedicated to the compelling topic of intelligent automation. Head of Business Transformation Services, Carole Murphy, comments on a new study of 500 senior finance executives which found that while RPA in finance is well under way, some organizations are also exploring AI and machine learning.

Gustavo Tasner, our head of the Americas Delivery Network, introduces the Guatemala deliver center on its 10th anniversary, describing the journey to becoming a state-of-the-art delivery center and sharing his vision for the exciting road ahead. We also talk to Alejandra Salazar and Claudia Lopez about the evolution of Capgemini Guatemala’s Corporate Responsibility and Sustainability journey and learn more about their incredible “Building a Better Future for Children” project.

 Our tenacious squad of experts have been busy once again, writing on topics from RPA and change management, AI in contract management, and how focusing on the little things in a business process transformation journey can make the biggest difference, all the way to how BPO providers are giving the Big 4 advisors a run for their money.

Finally, we end this issue with an article by Katarzyna Zolna-Boron, initiator of Capgemini Poland’s Project Theater, about how this successful CR&S project is helping our people to do something important and meaningful for the local community, while also developing their skills and confidence.

I really hope you find the insight and thinking behind our thought leadership in this issue as intersting and exciting as I do! As always, most of the articles in this issue are available on our website and we welcome you to share your opinion and views online.

CEO, Business Services
Anis Chenchah

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