Human resource (HR) management is changing rapidly. Alongside the traditional pressures around justifying the value of HR, there is an increasing expectation on HR departments to interact with employees digitally across a variety of channels and at a time convenient to them. Failing to meet these demands can place the employer on the back foot when it comes to attracting, growing and retaining the talent needed to fuel business strategy – particularly in a world of fast changing skills sets and competing global demand.
Moreover, the speed of business, diversity of talent requirements and self-service approach of new Human Capital Management (HCM) products mean that line managers are expected to be the new frontier of HR, and require the right systems and processes to support that expectation.
To overcome these challenges, HR leaders are faced with some difficult choices:
- Replace the existing HR platform for one that delivers transparent, tangible value.
- Boost employee experience and engagement on existing platforms to enhance satisfaction, productivity and retention.
- Optimize HR operations to release HR resources to address the talent agenda to fulfil business requirement.