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Capgemini recognized as a “Leader” in the ISG Provider Lens™ for Enterprise Service Management – Services & Solutions 2022 – US across all three quadrants

22 Sep 2022

Enterprise Service Management – Convergence of Business, Corporate, and IT Services

Enterprises are incorporating advanced technologies to automate their workflows and streamline business processes to enhance their overall performance. They are also extensively engaging enterprise service management (ESM) consulting and transformation service providers to embrace their business objectives and help their end customer requirements as ESM is the new paradigm for organizations to operate, integrate, and deliver value through

For its latest report, “Enterprise Service Management – Services & Solutions 2022,” ISG rated multiple service providers across three quadrants for the U.S. market: ESM Consulting Services, ESM Managed Services for Converged IT & Business Ops, and ESM Implementation & Integration Services. Capgemini is recognized as a “Leader” in all three quadrants.

As per the report, the ESM mindset is deeply ingrained in Capgemini’s services and digital business transformation strategies, making the company a leader in this space. Capgemini also differentiates itself from other leaders with its sophisticated SIAM operations and SIAM managed services and offers exceptional integration capabilities across technologies and platforms, driving business excellence.

“Capgemini has refined and re-engineered a robust enterprise service management strategy covering functional and business services, transforming the consolidated enterprise portfolio for sustainability and resiliency.”

Ashwin Gaidhani, Lead Analyst, ISG.

Key highlights

Quadrant 1: ESM Consulting Services

Capgemini is recognized as a leader in this quadrant for the consolidated consulting capability across all the enterprise portfolios. The key strengths as highlighted in the report are:

  • ESM expertise and experience enhanced by actualizing the SIAM principles
  • ESM as the core of digital business transformation strategy
  • Mission to globalize ESM across all business and services portfolios

Quadrant 2: ESM Managed Services for Converged IT & Business Ops

Capgemini is recognized as a leader in this quadrant for:

  • Covering the entire process scope from IT to business
  • Proprietary platforms and accelerators to shorten the concept-to-reality time and fast-track success
  • Intelligent service management systems, tools, and operations center for unified value delivery

Quadrant 3: ESM Implementation & Integration Services

Capgemini is recognized as a leader in this quadrant a for:

  • Capabilities to drive seamless implementation and integration of software platforms
  • Strengthening critical fronts such as cybersecurity and software development
  • Sustainable and sophisticated operating model for accelerated transformation and growth

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