Skip to Content

Capgemini in Gartner’s MQ for CRM and Customer Experience

18 Feb 2019

Capgemini has been positioned as a Leader by Gartner in its Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide due to its completeness of vision and ability to execute. The Gartner Magic Quadrant evaluated 18 full-service providers for a broad range of services across a variety of CRM and CX needs.

“We are extremely pleased to be recognized again, by Gartner, as a Leader in CRM and Customer Experience Implementation Services, Worldwide,” said Pierre-Yves Glever, Global Head for Digital Customer Experience at Capgemini. “For Capgemini, a great customer experience means sustainable value for both, our clients and their customers. We are proud to be recognized in the report and believe it validates our ability to innovate for the business, along with our ability to consistently execute projects with quality and transparency. In doing this, we feel that we orchestrate Experience Design, Transformation Consulting, Architecture and Technology integration capabilities – in a strong collaborative mode with our clients.”

Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, Patrick Sullivan, Ed Thompson, 07 February 2019

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.