SIAM ServiceNow ITOM Consultant

Due to significant growth from ever-increasing client demands, we are looking for a ServiceNow ITOM Consultant to reinforce our Service Integration & Management (SIAM) Chapter. As ServiceNow ITOM Consultant, you will be part of the SIAM Chapter within Capgemini’s Cloud & Edge consulting practice that is primarily responsible for providing Service Integration solutions. The team provides a variety of client services, which range from initial strategic advice right through to project delivery & implementation.

Your challenges as a ServiceNow ITOM Consultant

Our ServiceNow ITOM Consultants play a key role in achieving success for our business and customers. You will help customers with designing the best flow experiences on the ServiceNow platform. You create, safeguard and propagate new solutions and best practices. You also take part in the pre-sales process, during which you build solid relationships with our customers. Within our organization, you will act as the go-to person for questions about the ServiceNow platform. Because you know the platform and its applications inside out.

In this role you can expect to:

  • Work closely with customers to research, design, develop and deliver innovative ServiceNow solutions to improve their business processes
  • Be involved in the full project lifecycle from Pre-Sales through to Go-Live
  • Lead the ITOM requirement gathering process to understand business needs and translate these into technical requirements
  • Make recommendations for effective and cost-efficient workflows
  • Be responsible for the overall design of the application and enable innovative solutions to drive process automation across IT Services on the ServiceNow platform
  • Drive design workshops with both in- and external stakeholders to improve the adoption of the ServiceNow platform and user experience
  • Prepare prototypes in our ServiceNow demo instances and run demo sessions with our proposed ServiceNow solutions
  • Support with Pre-Sales activities and responding to RFP’s and RFI’s

What you bring to us

You have several years of experience working with ServiceNow ITOM. Your knowledge and experience will give you more than enough foundation to be confident in fulfilling your assignments. To achieve this, you bring the following:

  • You have a bachelor’s or master’s degree in Computer Science, Information Technology, or a related field
  • Fluent in English and French &/or Dutch
  • Scripting, integrations, platform configuration, design, Service Portal customization, and deployment
  • Experience configuring core ITOM applications such as Event Management, Discovery, Service Mapping, Cloud Management and/or ITOM Health

ServiceNow Certifications:

  • ServiceNow CSA (Certified System Administrator) certification and 1 or more ServiceNow CIS-ITOM (Disco, EM, SM or CM) certifications

Technical Skills:

  • 2+ years of experience designing, configuring, testing, implementing and/or maintaining ServiceNow ITOM applications and accompanying integrations
  • Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules
  • Experience with platform implementation, migration and/or upgrade projects


  • A unique environment for your personal development
  • A career where high performance is rewarded and where freedom, industrialization, innovation and trust are in the spotlight
  • Wide range of training and development opportunities
  • A competitive salary package



Posted on:

February 10, 2021

Experience level:


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