SIAM ServiceNow Consultant

Due to significant growth from ever-increasing client demands, we are looking for an experienced ServiceNow Consultant. As a ServiceNow Consultant, you will be part of Capgemini’s Cloud & Edge consulting practice that is primarily responsible for providing Service Integration solutions. The team provides a variety of client services, which range from initial strategic advice right through to project delivery & implementation.

Your challenges as a ServiceNow Consultant

Our ServiceNow Consultants play a key role in achieving success for our business and customers. You will help customers with designing the best flow experiences on the ServiceNow platform. You create, safeguard and propagate new solutions and best practices. You also take part in the pre-sales process, during which you build solid relationships with our customers. Within our organization, you will act as the go-to person for questions about the ServiceNow platform. Because you know the platform and its applications inside out.

You are an Inspirator and a Trusted Advisor. Whilst safeguarding the delivered quality, you constantly raise the bar for yourself and your environment while at the same time being a pleasant person to work with. For our consultants, you are the main contact for complex questions. In answering them, you provide them with both solicited and unsolicited advice. Furthermore, you have a clear view on the future of ServiceNow and the impact this will have on our customers and our own ServiceNow practice. You love to network, as this position requires you to maintain strong relations with contacts at ServiceNow, customers and partners.

In this role you can expect to:

  • Work closely with customers to research, design, develop and deliver innovative ServiceNow solutions to improve their business processes
  • Make recommendations for effective and cost-efficient workflows
  • Drive design workshops with both in- and external stakeholders to improve the adoption of the ServiceNow platform and user experience
  • Prepare prototypes in our ServiceNow demo instances and run demo sessions with our proposed ServiceNow solutions
  • You actively participate in the SIAM chapter on building best practices
  • Identify improvement and commercial opportunities across Capgemini’s ServiceNow clients

What you bring to us:

You have several years of experience working with ServiceNow. Your knowledge and experience will give you more than enough foundation to be confident in fulfilling your assignments. To achieve this, you bring the following:

  • You are fluent in English and have an operational level of Dutch or French
  • Experience with end-to-end Service Management implementations/development
  • 2+ years of experience designing, configuring, testing, implementing and/or maintaining the ServiceNow or other Platform-as-a-Service (PaaS) technology platforms and accompanying integrations during which you’ve worked with at least 3 different ServiceNow modules
  • A minimum of 2 years of relevant work experience in ServiceNow implementations
  • 2+ years of technical and functional consultancy experience within large-scale enterprise environments

ServiceNow Certifications:

  • ServiceNow CSA (Certified System Administrator) certification

Technical Skills:

  • Experience with ITSM platform implementation, migration and/or upgrade projects
  • Experience in planning and execution of ServiceNow upgrades
  • Client & Server Scripting

Soft Skills:

  • Exceptional interpersonal, communication, facilitation and influencing skills
  • Strong communication, explanation, and presentation skills
  • Undeniable passion for ServiceNow and IT
  • Mature character, full of energy
  • Ability to work independently and lead others
  • You have a natural urge to keep developing yourself in terms of knowledge and experience
  • You enjoy working in a team and are eager to share your knowledge
  • You know how to hold your own under time pressure, and you stand for quality

Not essential, but we appreciate if you bring:

  • Any additional ServiceNow (CIS-, Suite- or Micro-), ITIL-, IT4IT- or SIAM certifications
  • Experience with SAFe, and Agile/Scrum
  • Experience with other ITSM Software solutions such as BMC Remedy or Helix, HP Service Manager / Micro Focus SMAX, TopDesk, Landesk, etc.
  • Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, SharePoint, Project, and Visio


  • A unique environment for your personal development
  • A career where high performance is rewarded and where freedom, industrialization, innovation and trust are in the spotlight
  • Wide range of training and development opportunities
  • A competitive salary package



Posted on:

February 5, 2021

Experience level:


Contract type: