Service Delivery Manager

Here at Capgemini, we are shaping the future!

Today our customers’ future is challenged by continuous evolving cyber threats, and this is where we come in. We enable organizations to evolve, transform, grow, or otherwise develop their business securely and compliant. As the threats develop, so do we. A global network of experts will enable this. Does this sound like your type of environment? Join us and make a difference and shape your future!

As a Service Delivery Manager within Cloud & Infrastructure Services (CIS) you are responsible for the customer as an “entrepreneur”.

You put the customer first and are Capgemini’s face towards the customer. In concrete terms, this means that the agreed services are delivered in accordance with agreements made and at the agreed costs.
You explicitly aim to achieve the highest possible customer satisfaction by fulfilling the agreements made and offering new innovative and cost-efficient solutions.
You are also responsible for realizing growth, but also for the set turnover and margin targets of your customer contracts. This is a mediator position.

Your activities consist of

  • Acting as a contract partner on behalf of Capgemini and in that capacity building and maintaining a successful relationship with your customer (s); This applies not only to the IT department but also especially to the customer’s business
  • Being part of various business processes, organizational and strategic developments for your customers, with the aim of growing the customer’s market share. This can be done by providing new services and/or adapting them by offering the right improvement and innovation proposals

  • Ensuring, through functional management of the Delivery organization, that the agreed services are realized in accordance with SLA and agreed costs

  • Actively participating in bid processes for new contracts.

Skills & Requirements

  • You have at least 5 years of experience in managing outsourcing contracts

  • A strong commercial drive, you create opportunities and new business

  • You are able to create a relationship of trust with the customers and to develop the relationship at all levels

  • A hands-on mentality and ownership

  • Experience with IT solutions and SLAs

  • Self-starter, diplomatic, committed, empathetic, team player

  • Drive to develop yourself further in the profession

  • Excellent command of Dutch/French and English

What you can expect from us:

We offer you the opportunity to work within the Delivery Chapter on projects with small, medium-sized, and large international and multinational clients.
A dynamic work environment with your fellow cloud enthusiasts within Capgemini, and a good cup of coffee! The freedom to develop yourself through our ALL-YOU-CAN-TRAIN concept gives you access to all cloud-related training, you name it!
Tell us your ambitions and we are looking forward to helping you reach them together. This is all supported by an attractive salary package.

  • Above market salary package
  • 13th month
  • Company car + fuel card + unlimited KM
  • Unlimited training with our ALL-YOU-CAN-TRAIN concept
  • Insurances
  • and many more

Read all about it in the below 2 links



Posted on:

February 8, 2021

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