Digital Customer Experience

Sidharth Kapila

Expert in Digital Customer Experience, Process digitization & automation

Key partner for Cisco in their process digitization efforts for last 3 years. Introduced the iBPM framework leveraging Gartner’s pace layering approach.  Launched an iBPM COE, multiple process digitization workshops and Pega implementation projects. I work very closely with Cisco leadership team and Cisco business (India and US) in their transformation journey leveraging our existing strong BPM foundation.

Sidharth Kapila

My experience

Vice President @ Capgemini


Principal @ Capgemini

01/11/2011 to 12/09/2014

Senior Manager @ Capgemini Consulting

07/04/2000 to 12/13/2010

Manager @ Accounting

01/07/1997 to 06/21/2000

Auditor @ Accounting

01/10/1996 to 01/09/1997