Anne Junge

Expert in Automotive and Digital Customer Experience

Anne is Senior Director at Capgemini Invent with several years of consulting and industry experience in automotive. In Germany, she leads the “Sales & Commerce Transformation” unit and is additionally responsible for the global Automotive direct sales & agency sales portfolio. Anne collected significant project experience working with automotive OEMs in Europe and guiding organizations throughout the journey of their sales transformations. Her further areas of expertise include (digital) customer experience in sales and aftersales, business model innovation as well as retail performance.


Anne Junge

My experience

Director | frog Customer First, Sales & Commerce Transformation Germany @ Capgemini Invent

Jul 2021 - Present

Senior Manager - Automotive Digital @ Capgemini

Jan 2020 - Jul 2021

Manager - Digital Customer Experience @ Capgemini Consulting

Jul 2018 - Present

Senior Consultant - Customer Experience @ Capgemini Consulting

Jan 2017 - Present

Latest Publications


Agency sales model Part 4

Anne Junge

The introduction of the agency sales model does not just require changes in structures,...


Agency sales model Part 2

Anne Junge

Dealers continue to be a key success factor in the adoption of the agency sales model. Our...


Agency sales model Part 1

Anne Junge

In this blog series, we discuss why the agency sales model offers benefits to all parties...