Capgemini and Trailblazers from around the world gathered at the Moscone Center in San Francisco for Dreamforce 2019, Salesforce’s premier annual conference.
Capgemini’s “Personal” Approach to Customer Experience
Customer experience is more than designing seamless interactions, with pre-scripted ‘personalized’ content.
Bonding brands and customers require an experience that is as personal as it is effective – and drives feeling through design and execution. This calls for challenging you to transform the organization, technology and culture to deliver across the enterprise.
Capgemini’s approach to customer experience is personal rather than personalized.
Empathizing as well as analyzing.
Putting the “You” first, every time.
We empower our clients to constantly adapt their people, organization and system in order to deliver value at speed for both their customers and their business.
We call it
You. At Scale.
Capgemini at Dreamforce 2019
As a global leader in innovation, collaboration and execution across many different industries, Capgemini was once again an Innovator Sponsor at this year’s event. The Capgemini booths #1718 and #1724 were filled with industry-experts empowering visitors to re imagine how they can interact with their customers.
In addition to our booths, we had several speaking sessions around how to scale 1:1 customer engagement and deliver a hyper-personalized experience across all touchpoints with Salesforce’s Customer 360 product.
EMEA Trailblazers Get Together (1)
- Speakers
- Doria Hamelryk | Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
- Christie Fidura | Director, EMEA Developer Marketing, Salesforce
- Jessica Galiana | Director, Community Marketing, Salesforce
- Marilo Meta | President of LDA Albania, Kosovo & Presevo | Tirana Nonprofit Group Leader | Leadership Development Association Albania, Kosovo & Presevo Valley
- Louise Lockie | Solution Architect, Salesforce MVP
- Alba Rivas | Lead Developer Evangelist, Salesforce
EMEA Trailblazers Get Together (2)
- Speakers
- Doria Hamelryk | Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
- Christie Fidura | Director, EMEA Developer Marketing, Salesforce
- Jessica Galiana | Director, Community Marketing, Salesforce
- Marilo Meta | President of LDA Albania, Kosovo & Presevo | Tirana Nonprofit Group Leader | Leadership Development Association Albania, Kosovo & Presevo Valley
- Louise Lockie | Solution Architect, Salesforce MVP
- Alba Rivas | Lead Developer Evangelist, Salesforce
Doria Hamelryk’s #MyTrailblazerStory: Building Apps, Career, and Community
- Speaker: Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
Service Desktop for Retirement Planning
- Speakers:
- Ameritas Life Insurance Group; Nicholle Taylor | VP Retirement Plans Service and Operations; Blake Voorhees |Business Intelligence Architect, Retirement Plans Service and Operations;
- Capgemini: Sameer Singh | Engagement Lead
Rocket to the Cloud – a Life Sciences Company’s Journey
- Speaker: Akshay Kumar | MuleSoft Practice Leader, Capgemini
The Shift from Solo to Multi-Cloud Consulting
- Speaker: Mike King | Chief Technical Architect, Capgemini
Beginners Guide to Lightning Components
- Speaker: Niels Bryan-Low| Salesforce Platform Director, Capgemini
5 steps to transform your Sales & Service organization at scale
- Speakers:
- Wolters Kluwer: Tom Van Dijck, Sales Operations Manager;
- Capgemini: Edwin Hendrick, Head of Salesforce CoE; Maurits-Jan Groen, Alliance Manager
Future’s Session and Reception: Technology Enlightens Our World.
- Speakers:
- Lanny Cohen | Chief Innovation Officer, Capgemini
- Jonathan Miranda | Emerging Strategy Principal, Salesforce
Elevate the Opportunity Workspace with Lightning Experience Feature
- Speaker: Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
Empower Your Users with Flow in Lightning Apps and Pages
- Speaker: Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
Unifying the Continuous Experience with Customer 360
- Speaker: Matt Francis |Vice President, FS SF Practice, Capgemini
Trailblazing Women: Authentic Leadership – A Modern and More Inclusive Approach
- Moderator: Shannon Duffy – SVP Product Marketing, Salesforce
- Panelists:
- Janet Pope | North America Corporate Responsibility Director, Capgemini
- Hang Black | Head of Global Sales Enablement, Juniper Networks
- Molly Q. Ford | Sr. Director, Global Equality, Salesforce
- Sylvia Metayer | Chief Growth Officer, Sodexo
Now Hiring: Employers and the Skills They’re Looking For
- Speakers:
- Shirlene Chow | Global Director, Ecosystem Talent, Salesforce
- Sonia Flamm | Salesforce Billing Practice Lead | Missoula, MT Administrators Group Leader | Advanced Technology Group (ATG) | Missoula, MT Administrators Group Leader
- Ashley Morris | Partner Talent Development Manager, Salesforce
- Roxanne Reynolds | Talent Acquisition and Compliance Manager, Capgemini Government Solutions
- Kristi Rychecky | Manager, Deloitte Digital
#AwesomeAdmin Hour (6)
- Speakers:
- Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
- Celia Belarde | Podcast Producer, Salesforce
- Juliette W | Salesforce Admin Marketing, Salesforce
- Yves Stewart | Consultant, Slalom
Capgemini – Fastest Growing Partner in the Salesforce Ecosystem
Capgemini has been a Salesforce Global Strategic Partner for more than a decade with a proven track record of success as well as a presence in key geographies around the world. Our capabilities and expertise with multi clouds, and a top ranked position with Commerce Cloud™ and MuleSoft® enable us to provide unique value for our clients. During Dreamforce 2019, Capgemini was honored to receive 2019 Salesforce Bolty Commerce Cloud Partner Trailblazer Award for B2C and 2019 Vlocity Communications Partner of the Year.
Regarded as the fastest growing partner in the Salesforce ecosystem for two years running, we highlighted our industry-leading solutions and accelerators across many verticals including financial services, retail, automotive, manufacturing, life sciences and more.
Capgemini Partner awards and recognition:
- 2019 Salesforce Bolty Commerce Cloud Partner Trailblazer Award for B2C
- 2019 Vlocity Communications Partner of the Year
- Leader in Gartner’s 2019 Magic Quadrant for CRM and Customer Experience Implementation Services
- Leader in Gartner ’18 Magic Quadrant for CRM and CX Implementation Services, Worldwide
- Salesforce ’18 Cloud Solution Award, Einstein Analytics
- Winner, Best CRM Consultancies, Destination CRM Market Leader Awards ’18
- Winner’s Circle, HFS Research ’17 Blueprint Report, Salesforce Services