The secret to winning customers’ hearts with AI

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Author: Lanny Cohen
Beyond the Buzz Today’s trending topics. All in one place.

Consumers may appreciate the perks of AI more when it is augmented by human-like features, but they...

Consumers may appreciate the perks of AI more when it is augmented by human-like features, but they appreciate them most when a genuine “human option” is also available. Yet even as consumers’ expectations regarding both the AI experience and how the data derived from it is used continue to rise, most organizations fail to take these expectations to heart, focusing instead on implementation costs and ROI. This is an oversight that could soon cost them dearly.

The secret to winning customers’ hearts with AI: Add human intelligence

Jerome Buvat

Why you shouldn’t ask Alexa to be your friend

Henk Vermeulen

Applying AI for next-gen conversational commerce

Stephane Girard

Alexa, hack my business model. With AI.

Ron Tolido

A roadmap to boost your customer experience with conversational AI

Anne Aussems

Can consumer goods companies use AI to influence a customer’s purchase?

Janika Parmar, Laura Campbell

AI: How to avoid the ‘valley of death’

Florent Guillaume

Meet the authors

Jerome Buvat

Global Head of Research

Henk Vermeulen

Managing Consultant - Lead, Capgemini Applied Innovation Exchange

Ron Tolido

Global CTO Insights & Data, Executive Vice President, CTO Network

Anne Aussems

Global Growth Initiative Lead

Lanny Cohen

Global Chief Technology Officer
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