If you knew what your customers like, what makes them spend more, and when they are happy or unhappy; could you use that information to make more money?
Meeting Ever-Increasing Customer Expectations and Needs
Organizations face ever-increasing customer expectations for excellent, personalized services. Customers are also demonstrating greater willingness to embrace innovative products, services, channels, and ways of engaging with suppliers and each other. Gaining and retaining customer loyalty in this dynamic marketplace—and presenting the next best offer—requires a truly real-time, customer-centric view, which can be achieved by deploying advanced digital-marketing and analytics capabilities.
Gain a 720 Degree, Omni-channel View of Customer Activity
These offerings help firms transform their reactive customer-service processes to provide a digitally-enabled, interactive and intelligently proactive customer experience:
- Test and Learn - validate the skills and services clients need
- Architect to Sustain - utilizing best practices, develop the target model and configure it for the client organization
- Measure and Relate - identify and quantify KPIs to size the business opportunity
- Smart Analytics - integrate and analyze omni-channel data to produce a uniform digital identity and buying profile focused on increasing revenues profitably
Learn more on Capgemini’s Customer Value Analytics solution
Comprehensive Marketing Analytics Expertise
We bring together marketing, business transformation, digital technology, insights and data and security experts to ensure all aspects of the marketing transformation journey can be addressed. This is coupled with our collaborative ecosystem management model which ensures we can work effectively alongside your agency and business service partners to retain focus on delivering business outcomes.