With more than one-quarter of the countries in Capgemini’s Customer Experience Index reporting a decrease over 10% in the share of their customers having positive experiences, we’re witnessing a wake-up call to the banking industry. It’s a major reversal from 2013 when increases of more than 20% were prevalent for positive customer experiences.

Jean Lassignardie,
Chief Sales & Marketing Officer
Financial Services.

Helping Banks Delight Customers

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