Delivering Omni-Channel Banking Experiences

Together, Capgemini and Backbase work with financial services clients to deliver powerful, customer-centric banking experiences across all channels.

It can be a challenge to keep bank customers loyal while reaching out to new prospects. Let us help you rethink the way you communicate with your current—and potential—customer base.

The Capgemini and Backbase partnership offers an innovative advantage in a digital-first world. Our collaborative approach helps financial institutions develop a powerful omnichannel digital banking platform to manage and optimize superior customer experiences, across any device or channel. And this means a compelling, consistent brand experience for bank customers.

Digital Transformation: Now

The Backbase platform accelerates digital transformation by upgrading outdated portals and banking apps to offer today’s savvy customers easy to use and up-to-the-minute digital experiences. The result? Robust sales conversions and delighted customers.

Take it from industry analysts Gartner, Forrester and Ovum…They have all recognized Backbase as a banking-platform industry leader for its deep focus on customer experience management and unparalleled speed of implementation.

Together, Capgemini and Backbase offer innovative services that not only help banks enhance their customer experience, but also to keep pace with digital change across the enterprise. Capgemini helps clients maximize their Backbase investment by applying insights from our leading Digital Transformation research and more than 20 years of Financial Services industry experience. In fact, we have a dedicated global Backbase Center of Excellence and a Digital Accelerated Delivery center featuring a DevOps development environment tailored for Backbase.


Ask about how Capgemini and Backbase helped ABN AMRO accelerate their digital transformation by building an unbeatable online experience for their six-million customers. It’s no surprise the bank’s customer portal was recognized as the best online banking website in the Netherlands because time-to-market was reduced by almost 50%, which allowed the bank to quickly provide new service offerings and products based on customer behavior and responses.

Contact

Let Capgemini help to fast-track your digital transformation with Backbase.To explore Capgemini’s Backbase services, contact us at banking@capgemini.com.

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