{"id":106190,"date":"2021-12-08T17:03:00","date_gmt":"2021-12-08T17:03:00","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?post_type=research-and-insight&#038;p=106190"},"modified":"2025-04-03T09:25:37","modified_gmt":"2025-04-03T09:25:37","slug":"social-response-unit","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/social-response-unit\/","title":{"rendered":"Social Response Unit"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/08\/SRU_Header_1200x350_no-logo.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/08\/SRU_Header_1200x350_no-logo.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/08\/SRU_Header_1200x350_no-logo.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/08\/SRU_Header_1200x350_no-logo.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/08\/SRU_Header_1200x350_no-logo.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/08\/SRU_Header_1200x350_no-logo.png?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/08\/SRU_Header_1200x350_no-logo.png?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/08\/SRU_Header_1200x350_no-logo.png?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/08\/SRU_Header_1200x350_no-logo.png\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Social Response Unit<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Capgemini\u2019s Social Response Unit aims to accelerate, replicate and amplify welfare initiatives, enabling them to be executed in a coordinated manner with agility and speed, to deliver social impact to a broader set of individuals and communities.<\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/social-response-unit\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/social-response-unit\/&amp;text=Social%20Response%20Unit\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/social-response-unit\/&amp;text=Social%20Response%20Unit\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\">It\u2019s Capgemini\u2019s commitment to a better society and citizen welfare. While the unit\u2019s initial focus is solely on the need of the hour \u2013 public health, a range of additional initiatives are planned to tackle further crises and their residual societal impacts. The vision is to leverage our technology, data and creative expertise to help and support the communities where we operate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini colleagues have joined forces to leverage their creativity and deep technology expertise to help meet the needs of local authorities and communities as they cope with the COVID-19 pandemic. With the creation of our Social Response Unit (SRU), we have expanded Capgemini\u2019s existing social impact effort, the Architects of Positive Futures program, to truly make the world a better place \u2013 both today and after this crisis ends.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Responding to the COVID19 global crisis\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/0R0axeicsY8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Building on the upsurge of local initiatives to the impact of COVID-19, our CEO Aiman Ezzat, launched an internal \u201ccall for ideas,\u201d which initiated over 250 new ideas on top of the 40 pro-bono and voluntary initiatives already underway. We created the SRU to accelerate select ideas, all of which draw on our deep technology, data, and creative expertise, and to amplify and replicate them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This unit executes planned global initiatives in a coordinated way to deliver social impact at scale. The SRU is staunchly supported by <a href=\"https:\/\/www.purpose.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Purpose, a leading social impact agency<\/a> that we acquired in 2020, bringing to the SRU an experienced partner with deep expertise to help develop interventions such as the ones we\u2019ve planned.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our <strong>SRU directs our actions and responses to the communities we live in during times of crises.<\/strong> Through the pandemic and other crises in 2020, we delivered several interventions across the globe: from enhancing health infrastructure, creating apps that helped small businesses and schools, housing domestic abuse victims and their families, and helping people access much-needed digital services for health and wellbeing. <strong>The work we do through our SRU is a point of pride and engagement for our employees, and a collaboration ground for our clients.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This work is also aligned with the Sustainable Development Goals (SDG 3 \u2013 Good health and wellbeing, SDG 11 \u2013 Sustainable cities &amp; communities, and SDG 17 \u2013 Partnership for the goals).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-initiative-spotlight-innovation-shows-up-where-it-s-needed-most\">Initiative spotlight: innovation shows up where it\u2019s needed most<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini teammates in different countries have used 3D printing technology to send hundreds of thousands of face shields and visors to healthcare workers around the world.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Innovation shows up where it\u2019s needed most\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/lhDazk2Th7g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-initiative-spotlight-technology-that-brings-us-together-even-when-we-re-far-apart\">Initiative spotlight: technology that brings us together, even when we\u2019re far apart<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini is proud to help support healthcare heroes with technology\u2014like the Covidom app which helps COVID-19 patients monitor their symptoms remotely, or the Rafael platform which enables doctors to communicate with their patients at home, and Globule an app to help health practitioners communicate and provide continuous care.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Technology that brings us together, even when we\u2019re far apart\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/oL3L-Ac8LiM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cDuring these unprecedented times, Capgemini\u2019s number one priority is to look after our people and their families, our clients and business partners. As a global leader with a strong sense of responsibility to the communities in which we live and work, we are committed to the fight against COVID-19 by mobilizing the broad technology and creative expertise of our 270,000 team members. These exceptional circumstances call for agility and ingenuity and setting up the Social Response Unit will enable us to share best practices and bring great ideas to fruition quickly to benefit the many.\u201d <\/p>\n<cite>Aiman Ezzat, Chief Executive Officer of the Capgemini Group<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Shobha Meera, Chief CSR officer and GEC member<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cAs a global company, we are in a position to purposefully apply our technology expertise and passion where it is most needed in the fight against COVID-19. With the creation of our Social Response Unit, we are expanding upon Capgemini\u2019s existing social impact effort, the Architects of Positive Futures program, to truly make the world a better place now and post-COVID.\u201d<\/p>\n<cite>Shobha Meera, Chief CSR officer and GEC member<\/cite><\/blockquote>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-card-text-pic wrapperCardTextPic hero-bg-shape\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\">\n<div class=\"wp-block-cg-blocks-card-text-pic-left\"><div class=\"row card-text-pic leftCard\"><div class=\"col-md-12\"><div class=\"box--section\"><div class=\"box row-nobleed\"><div class=\"col-lg-5 col-md-12 box-img-wrapper \"><a href=\"https:\/\/www.capgemini.com\/au-en\/about-us\/csr\/\" aria-label=\"Read more about Our Corporate Social Responsibility Program\" tabindex=\"-1\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><picture><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_About-US_Corporate-res.jpg?w=1000&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_About-US_Corporate-res.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_About-US_Corporate-res.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_About-US_Corporate-res.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_About-US_Corporate-res.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_About-US_Corporate-res.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_About-US_Corporate-res.jpg?w=556&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_About-US_Corporate-res.jpg?w=556&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_About-US_Corporate-res.jpg\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:61% 62%\" loading=\"lazy\"\/><\/picture><\/a><\/div><div class=\"col-lg-8 col-md-12 box-inner \"><a href=\"https:\/\/www.capgemini.com\/au-en\/about-us\/csr\/\" aria-label=\"Our Corporate Social Responsibility Program\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><h3 class=\"titlewithLink\" data-maxlength=\"144\">Our Corporate Social Responsibility Program<\/h3><\/a><p class=\"box-text\" data-maxlength=\"\">Our Social Response Unit mobilizes our business to respond rapidly to address the world\u2019s most immediate crises, helping as many individuals and communities as possible.<\/p><div class=\"box-bottom\"><a aria-label=\"Read more about Our Corporate Social Responsibility Program\" class=\"more2\" data-maxlength=\"24\" href=\"https:\/\/www.capgemini.com\/au-en\/about-us\/csr\/\" target=\"\" rel=\"noopener noreferrer\" title=\"\">Read More<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-text-pic-right\"><div class=\"row card-text-pic rightCard\"><div class=\"col-md-12\"><div class=\"box--section\"><div class=\"box  row-nobleed\"><div class=\"col-lg-8 col-md-12 box-inner\"><a href=\"https:\/\/www.capgemini.com\/au-en\/about-us\/csr\/digital-inclusion\/\" aria-label=\"DIGITAL INCLUSION\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><h3 class=\"titlewithLink\" data-maxlength=\"144\"><br>DIGITAL INCLUSION<\/h3><\/a><p class=\"box-text\" data-maxlength=\"\">We\u2019re bridging the digital divide to ensure technology is an opportunity for all.<\/p><div class=\"box-bottom\"><a aria-label=\"Read more about DIGITAL INCLUSION\" class=\"more2\" data-maxlength=\"24\" href=\"https:\/\/www.capgemini.com\/au-en\/about-us\/csr\/digital-inclusion\/\" target=\"\" rel=\"noopener noreferrer\" title=\"\">Read More<\/a><\/div><\/div><div class=\"col-lg-5 col-md-12 box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/au-en\/about-us\/csr\/digital-inclusion\/\" aria-label=\"Read More about DIGITAL INCLUSION\" tabindex=\"-1\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><picture><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_Digital-Inclusion_Indi.jpg?w=1000&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_Digital-Inclusion_Indi.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_Digital-Inclusion_Indi.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_Digital-Inclusion_Indi.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_Digital-Inclusion_Indi.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_Digital-Inclusion_Indi.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_Digital-Inclusion_Indi.jpg?w=556&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_Digital-Inclusion_Indi.jpg?w=556&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_Digital-Inclusion_Indi.jpg\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/picture><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-text-pic-left\"><div class=\"row card-text-pic leftCard\"><div class=\"col-md-12\"><div class=\"box--section\"><div class=\"box row-nobleed\"><div class=\"col-lg-5 col-md-12 box-img-wrapper \"><a href=\"https:\/\/www.capgemini.com\/au-en\/about-us\/corporate-responsibility\/environmental-sustainability\/\" aria-label=\"Read more about ENVIRONMENTAL SUSTAINABILITY\" tabindex=\"-1\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><picture><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_environment.jpg?w=1000&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_environment.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_environment.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_environment.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_environment.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_environment.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_environment.jpg?w=556&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_environment.jpg?w=556&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2021\/12\/Capgemini_environment.jpg\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:87% 62%\" loading=\"lazy\"\/><\/picture><\/a><\/div><div class=\"col-lg-8 col-md-12 box-inner \"><a href=\"https:\/\/www.capgemini.com\/au-en\/about-us\/corporate-responsibility\/environmental-sustainability\/\" aria-label=\"ENVIRONMENTAL SUSTAINABILITY\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><h3 class=\"titlewithLink\" data-maxlength=\"144\">ENVIRONMENTAL SUSTAINABILITY<\/h3><\/a><p class=\"box-text\" data-maxlength=\"\">We\u2019re taking action to address climate change, one of the biggest societal challenge that we\u2019ve faced in generations.<\/p><div class=\"box-bottom\"><a aria-label=\"Read more about 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