{"id":111703,"date":"2020-06-11T16:35:00","date_gmt":"2020-06-11T16:35:00","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?post_type=press-release&#038;p=111703"},"modified":"2025-04-02T17:17:46","modified_gmt":"2025-04-02T17:17:46","slug":"world-retail-banking-report-2020-se","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/world-retail-banking-report-2020-se\/","title":{"rendered":"World Retail Banking Report 2020"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tWorld Retail Banking Report 2020\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jun 11, 2020<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/world-retail-banking-report-2020-se\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/world-retail-banking-report-2020-se\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><strong><em>World Retail Banking Report 2020: Fortsatt tryck p\u00e5 bankerna att f\u00f6rb\u00e4ttra kundupplevelsen och uppdatera befintlig IT-infrastruktur med ny teknologi<\/em><\/strong><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\"><strong>Stockholm, 11 juni, 2020 \u2013 <\/strong><strong>Bankerna upplever ett fortsatt stort tryck att f\u00f6rb\u00e4ttra sina tj\u00e4nster d\u00e5 nya akt\u00f6rer, som exempelvis FinTechs specialiserade p\u00e5 att leverera h\u00f6gklassiga kundupplevelser, forts\u00e4tter att ta marknadsandelar. Det visar <\/strong><strong><a href=\"http:\/\/www.worldretailbankingreport.com\/\">World Retail Banking Report<\/a><\/strong><strong> &nbsp;2020 (WRBR) publicerad idag av <a href=\"http:\/\/www.capgemini.com\">Capgemini<\/a> och <a href=\"https:\/\/www.efma.com\/\">Efma<\/a>. Rapporten visar \u00e4ven att banker som nyligen gjort investeringar i nya digitala plattformar anser att det skapar b\u00e4ttre f\u00f6ruts\u00e4ttningar att \u00f6ka int\u00e4kter, skapa nya tj\u00e4nster och f\u00f6rb\u00e4ttra effektiviteten.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Den globala rapporten visar f\u00f6ljande:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bankerna \u00e4r fortsatt fast gamla IT-system med sedan l\u00e4nge passerat b\u00e4st f\u00f6re-datum <\/strong>Situationen \u00e4r densamma f\u00f6r m\u00e5nga banker. De k\u00e4nner sig fast i gamla IT-system och ett spindeln\u00e4t av kopplingar dem emellan vilket medf\u00f6r utmaningar att enkelt anamma ny teknologi. Det i sin tur skapar utmaningar med att utveckla den upplevelse som dagens kunder f\u00f6rv\u00e4ntar sig. Ut\u00f6ver detta finns det dessutom ofta en oben\u00e4genhet hos beslutsfattare att investera i ny teknologi p\u00e5 grund av h\u00f6ga investeringskostnader, samt \u00e4ven en os\u00e4kerhet om huruvida initiativen faktiskt kommer uppfylla det f\u00f6rv\u00e4ntade v\u00e4rdet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Partnerskap och Open Banking \u00e4r viktiga komponenter f\u00f6r en lyckad transformation<\/strong><br>Rapporten visar p\u00e5 att bankerna kan \u00f6vervinna en del av utmaningarna med gamla IT-system genom att skapa strategiska samarbeten med FinTechs som tillf\u00f6r nya innovativa tekniska l\u00f6sningar. Mer \u00e4n h\u00e4lften av de beslutsfattare som intervjuats anser att en stegvis modernisering och utbyte av gammal teknologi med hj\u00e4lp av noga utvalda samarbetspartners \u00e4r v\u00e4gen fram\u00e5t f\u00f6r dem. Dessa partnerskap ses ocks\u00e5 som viktiga acceleratorer i moderniseringen av teknologi, d\u00e5 det ofta tar \u00f6ver tv\u00e5 \u00e5r om man g\u00f6r det p\u00e5 egen hand medan samma f\u00f6r\u00e4ndring kan ta under ett \u00e5r med hj\u00e4lp av r\u00e4tt partner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Plattformsmodeller skapar nya int\u00e4ktsk\u00e4llor och skapar ett nytt helt nytt digitalt ekosystem inom finansmarknaden<\/strong><br>Banker som b\u00f6rjar anv\u00e4nda sig av olika plattformsmodeller kan ut\u00f6ka sin r\u00e4ckvidd p\u00e5 marknaden, \u00f6ka effektivitet och l\u00f6nsamhet samt erbjuda differentierade, personliga tj\u00e4nster j\u00e4mf\u00f6rt med sina konkurrenter. Ett genomt\u00e4nkt och stegvis skifte mot en plattformsbaserad modell g\u00f6r att banker kan skapa nya aff\u00e4rsmodeller och int\u00e4ktsstr\u00f6mmar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201dKunderna f\u00f6rv\u00e4ntar sig idag att f\u00e5 samma typ av kundupplevelse hos sina banker som de vant sig vid fr\u00e5n teknikj\u00e4ttar och FinTechs. Bankerna vill men upplever samtidigt sv\u00e5righeter med att uppfylla kundernas f\u00f6rv\u00e4ntningar d\u00e5 de g\u00e5ng p\u00e5 g\u00e5ng st\u00f6ter p\u00e5 problem med gammal infrastruktur. Dessutom \u00e4r dessa satsningar ofta kopplade till stora investeringar d\u00e4r man redan fr\u00e5n b\u00f6rjan har en stor os\u00e4kerhet i om initiativet faktiskt kommer resultera i den f\u00f6rv\u00e4ntade nyttan av investeringen, <\/em>s\u00e4ger Klas Rutberg, ansvarig f\u00f6r Retail Banking-omr\u00e5det p\u00e5 Capgemini Invent.<em> \u201cVi b\u00f6rjar se att fler banker som nu investerar i modernisering av sin gamla systempark g\u00f6r det med samarbetspartners och att man i samband med det tar sikte mot nya int\u00e4ktsstr\u00f6mmar och aff\u00e4rsmodeller.\u201d <\/em>avslutar Klas Rutberg<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Metod<br><\/strong>\u00c5rets upplaga av World Retail Banking Report bygger p\u00e5 forskning och insikt fr\u00e5n 2020 Global Retail Banking Executive Survey, intervjuer med ledare och Capgemini Open X Readiness Index. Rapporten inkluderar insikt fr\u00e5n f\u00f6rdjupningsintervjuer med \u00f6ver 80 chefer i ledande banker fr\u00e5n olika regioner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00f6r mer information om rapporten och metod, g\u00e5 in p\u00e5 &nbsp;<a href=\"http:\/\/www.worldretailbankingreport.com\">www.worldretailbankingreport.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Om Capgemini<\/strong><br>Som en global ledare inom konsult-, &nbsp;teknik- och ingenj\u00f6rstj\u00e4nster samt digital transformation ligger Capgemini i innovationens framkant. Vi m\u00f6ter d\u00e4rmed v\u00e5ra kunders behov inom molntj\u00e4nster, digitalisering och plattformar. Med&nbsp;mer \u00e4n 50 \u00e5rs erfarenhet och en gedigen branschspecifik kompetens g\u00f6r vi det m\u00f6jligt f\u00f6r organisationer att f\u00f6rverkliga sina aff\u00e4rsm\u00e5l genom ett brett spann av tj\u00e4nster, fr\u00e5n strategiarbete till drift- och f\u00f6rvaltningsuppdrag. Vi s\u00e4tter m\u00e4nniskorna i fokus och drivs fram\u00e5t av \u00f6vertygelsen att med teknik realiserad aff\u00e4rsnytta \u00e5stadkoms av m\u00e4nniskor. Capgemini \u00e4r multikulturellt med 270 000 anst\u00e4llda i n\u00e4stan 50 l\u00e4nder. 2019 omsatte Capgemini tillsammans med f\u00f6rv\u00e4rvet Altran 17 miljarder euro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bes\u00f6k oss p\u00e5 <a href=\"http:\/\/www.capgemini.com\/#_blank\">www.capgemini.com<\/a>. <em>People matter, results count.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Om Efma<\/strong><br>Efma \u00e4r en global ideell organisation som grundades 1971 av banker och f\u00f6rs\u00e4kringsbolag.<br>Det ger goda insikter f\u00f6r att hj\u00e4lpa banker och f\u00f6rs\u00e4kringsbolag att fatta r\u00e4tt beslut inom innovation och driva digital transformation. Mer \u00e4n 3300 varum\u00e4rken f\u00f6rdelat p\u00e5 130 l\u00e4nder \u00e4r medlemmar i Efma. Huvudkontor i Paris och \u00f6vriga kontor i London, Bryssel, Andorra, Stockholm, Bratislava, Dubai, Milano, Montreal, Istanbul, Peking och Singapore. 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