{"id":111231,"date":"2021-05-26T14:54:00","date_gmt":"2021-05-26T14:54:00","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?post_type=press-release&#038;p=111231"},"modified":"2025-02-10T05:44:24","modified_gmt":"2025-02-10T05:44:24","slug":"capgemini-recognized-as-a-leader-in-2021-gartner-magic-quadrant-for-crm-and-customer-experience-implementation-services","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-recognized-as-a-leader-in-2021-gartner-magic-quadrant-for-crm-and-customer-experience-implementation-services\/","title":{"rendered":"Capgemini recognized as a Leader in 2021 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini recognized as a Leader in 2021 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>May 26, 2021<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/09\/2021_05_26_Capgemini-News-Alert_Leader-in-Gartner.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">178 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-recognized-as-a-leader-in-2021-gartner-magic-quadrant-for-crm-and-customer-experience-implementation-services\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-recognized-as-a-leader-in-2021-gartner-magic-quadrant-for-crm-and-customer-experience-implementation-services\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><strong>Paris, May 26, 2021 \u2013\u00a0<\/strong><a href=\"https:\/\/www.capgemini.com\/\"><strong>Capgemini<\/strong><\/a><strong> announced today that it has been recognized as a Leader in Gartner \u201cMagic Quadrant for CRM and Customer Experience Implementation Services\u201d, for its ability to execute and completeness of vision. The Gartner Magic Quadrant evaluated a total of 17 service providers for their customer relationship management capabilities across a variety of parameters.<\/strong><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\"><em>\u201cWe believe that our positioning as a Leader in the Gartner Magic Quadrant for Customer Relationship Management and Customer Experience Implementation Services underlines our expertise to provide personal, data-backed solutions to help transform our clients\u2019 customer journeys. With a customer-first approach at the core of it all, we\u2019re continuously investing in new technologies and capabilities that enable us to deliver agile and scalable solutions, helping our clients stay ahead of the curve,\u201d <\/em>said Alex Smith-Bingham, Group Offer Lead for Customer Experience at Capgemini.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini\u2019s team of over 35,000 CRM experts brings deep industry-specific domain expertise, technical and digital design capabilities, successfully delivering value outcomes for clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.gartner.com\/doc\/reprints?id=1-2633ZBZ2&amp;ct=210519&amp;st=sb\">Click here<\/a> to access a complimentary copy of the full report.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Jim Longwood, Chrissy Healey,&nbsp;Katie Gove &nbsp;21 May, 2021.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of \u20ac16 billion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Get the Future You Want |&nbsp;<a href=\"http:\/\/www.capgemini.com\/#_blank\">www.capgemini.com<\/a><\/p>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini closes the sale of Capgemini Government Solutions\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-closes-the-sale-of-capgemini-government-solutions\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini closes the sale of Capgemini Government Solutions<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 30, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t<a class=\"link-download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/09_30-Closing-of-Capgemini-Government-Solutions-divestment.pdf\" aria-label=\"Download Press Release\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>96 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini closes the sale of Capgemini Government Solutions\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-closes-the-sale-of-capgemini-government-solutions\/\">Read more 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href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/09_29_Capgemini-press-release_Capgemini-enables-Swedens-next-generation-emergency-communications-network-2.pdf\" aria-label=\"Download Press Release\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>118 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini plays a key role in enabling Sweden\u2019s next-generation emergency communications network\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-plays-a-key-role-in-enabling-swedens-next-generation-emergency-communications-network\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Banks risk losing $230 billion in 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window\">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>167 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Banks risk losing $230 billion in payments revenue as stablecoins and tokenized deposits go mainstream\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/banks-risk-losing-230-billion-in-payments-revenue-as-stablecoins-and-tokenized-deposits-go-mainstream\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"701470e2-758e-4ca7-9a93-fbf9f5bf69b2\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"bbd77f5c-4918-458b-b505-48a3e3ba9cdb\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/09\/2021_05_26_Capgemini-News-Alert_Leader-in-Gartner.pdf","related_resource_id":111235,"related_resource_size":"178 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