{"id":111217,"date":"2021-06-03T14:51:00","date_gmt":"2021-06-03T14:51:00","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?post_type=press-release&#038;p=111217"},"modified":"2025-02-10T05:43:05","modified_gmt":"2025-02-10T05:43:05","slug":"direct-line-group-launches-new-self-serve-platform-for-motor-lines-products","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/direct-line-group-launches-new-self-serve-platform-for-motor-lines-products\/","title":{"rendered":"Direct Line Group launches new self-serve platform for motor lines products"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tDirect Line Group launches new self-serve platform for motor lines products\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jun 3, 2021<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/09\/2021_06_03-Direct-Line-Group_Capgemini_Best-For-Customer.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">105 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/direct-line-group-launches-new-self-serve-platform-for-motor-lines-products\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/direct-line-group-launches-new-self-serve-platform-for-motor-lines-products\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Direct Line Group (DLG) has achieved a significant milestone in its tech transformation journey having launched its new technology platform for Direct Line, Churchill and Privilege motor customers.\u00a0The platform is one element of\u00a0the Group\u2019s\u00a0strategy of building\u00a0an insurance company for the future, driven by data and technology, which is fully digitally enabled and can operate in an agile and low-cost way.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\">The new platform&nbsp;offers customers across each of its well-known brands hassle-free transactions, the opportunity to self-serve and the ability to engage with&nbsp;support&nbsp;teams&nbsp;in a&nbsp;web chat or on the phone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Working together with Capgemini&nbsp;\u2013 DLG\u2019s System Integrator partner&nbsp;\u2013 the new&nbsp;, cloud-based&nbsp;platform&nbsp;is designed to provide the flexibility to support&nbsp;multiple channels&nbsp;spanning&nbsp;Price Comparison Websites, Digital, and Direct channels and to &nbsp;integrate the capabilities of leading business systems including Guidewire, Mulesoft, Salesforce, Amazon Web Service (AWS) and Willis Towers Watson\u2019s Radar Live to create a unique ecosystem to deliver future business initiatives.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Steve Maddock,&nbsp;Chief Operating Officer said<\/strong>, \u201cI\u2019m delighted that our new&nbsp;platform&nbsp;is in the advanced stages of deployment and&nbsp;we are already seeing the benefits it brings to both&nbsp;our customers and the business.&nbsp;The last twelve months has been challenging and we are exceptionally proud that we\u2019ve forged ahead with our tech transformation, despite the sudden move to home working.&nbsp;The new platform&nbsp;will enable us to offer our customers&nbsp;a full rounded digital experience from quote through to claims. &nbsp;The continued roll out across all brands will power the Group&nbsp;to drive&nbsp;benefits and growth out of the investments&nbsp;we have&nbsp;already made and become&nbsp;the tech and data driven insurance company of the future. I\u2019m&nbsp;really proud of the team that made this business transformation happen.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cUndertaking a large-scale core transformation requires vision, skill and tenacity to create a modern insurance company of the future,\u201d <strong>said Shane Cassidy, Head of Insurance for Capgemini\u2019s Financial Services<\/strong>. \u201cThis success was made possible through DLG\u2019s determination to be customer-focused to address the unique customer requirements for each of its brands.&nbsp; Additionally, DLG was highly receptive to leveraging market-leading technology, resulting in business benefits and a reduction in IT operating costs.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ENDS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About Direct Line Insurance Group plc<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Direct Line Group (DLG) is one of the UK\u2019s leading insurance companies. The Group\u2019s vision is to create a world where insurance is personal, inclusive and a force for good. Through its well-known brands which include Direct Line, Churchill, Privilege, Darwin, NIG, Direct Line for Business and Green Flag, DLG helps people to carry on with their lives, giving them peace of mind now and in the future. Its brands offer a wide range of general insurance products across motor, home, commercial, travel, pet and rescue, both direct to customers and through price comparison websites and it underwrites insurance products distributed by its third-party partners. The Group believes that by embracing sustainable practices it creates a better corporate culture able to provide more reliable products and bring long-term rewards for its customers, people and shareholders<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of \u20ac16 billion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Get the Future You Want |&nbsp;<a href=\"http:\/\/www.capgemini.com\">www.capgemini.com<\/a> *provided by Capgemini.<\/p>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini upgrades its 2026 outlook\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-upgrades-its-2026-outlook\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Financial news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini upgrades its 2026 outlook<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jul 30, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t<a class=\"link-download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/Capgemini_-_2026-07-30_-_2026_Half-year_Results.pdf\" aria-label=\"Download Press Release\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>262 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini upgrades its 2026 outlook\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-upgrades-its-2026-outlook\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini named by Gartner\u00ae as a Market Shaper in the Gartner\u00ae Emerging Market Quadrant for \u2018Physical AI Services \u2013 Established Vendors\u2019\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-named-by-gartner-as-a-market-shaper-in-the-gartner-emerging-market-quadrant-for-physical-ai-services-established-vendors\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini named by Gartner\u00ae as a Market Shaper in the Gartner\u00ae Emerging Market Quadrant for \u2018Physical AI Services \u2013 Established Vendors\u2019<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jul 17, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t<a class=\"link-download\" 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Capgemini and the Tour de France bring fans personalized, AI-powered insights with \u2018Inside My Race\u2019\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/press-releases\/capgemini-and-the-tour-de-france-bring-fans-personalized-ai-powered-insights-with-inside-my-race\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Sponsorship news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini and the Tour de France bring fans personalized, AI-powered insights with \u2018Inside My Race\u2019<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jul 2, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t<a class=\"link-download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/07_02_Joint-Press-Release_Capgemini_TdF_Inside-My-Race.pdf\" aria-label=\"Download Press Release\" target=\"_blank\" 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about<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"c0c697c7-9ec3-4899-b7d6-f9bc4c7e7509\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"565989f1-1d0d-4b4f-88d6-7b8bf8639445\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/20\/2022\/09\/2021_06_03-Direct-Line-Group_Capgemini_Best-For-Customer.pdf","related_resource_id":111219,"related_resource_size":"105 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