{"id":550707,"date":"2026-02-11T14:08:26","date_gmt":"2026-02-11T14:08:26","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?p=550707&#038;preview=true&#038;preview_id=550707"},"modified":"2026-02-11T14:08:47","modified_gmt":"2026-02-11T14:08:47","slug":"launching-a-global-capability-centers-requires-more-than-people-and-real-estate","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/launching-a-global-capability-centers-requires-more-than-people-and-real-estate\/","title":{"rendered":"Launching a Global Capability Center requires more than people and real estate"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Launching a Global Capability Center requires more than people and real estate<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2024\/07\/Bala-Natarajan.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Bala Natarajan<\/h5><h5 class=\"blog-date\">Jan 27, 2026<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=1191627\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=1191627\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-global-capability-centers-gcc-are-powerful-assets-that-can-deliver-significant-competitive-benefits-but-most-of-them-fail-before-they-can-scale\"><a>Global Capability Centers <\/a>(GCC) are powerful assets that can deliver significant competitive benefits \u2013 but most of them fail before they can scale.<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-do-many-gccs-fail\"><strong>Why do many GCCs fail?<\/strong><\/h3>\n\n\n\n<p>With an appetite for innovation hubs, in India alone, multinational organizations have already established some 3,000 GCCs and it\u2019s estimated a couple at least two launch every week. But the harsh reality is this: most are destined to fail. Given their size \u2013 any serious GCC will employ at least 10,000 people \u2013 these are significant undertakings, and failure can be costly. Understanding the factors that contribute to this attrition rate is key to improving chances of success.<\/p>\n\n\n\n<p>In my experience at Capgemini, I\u2019ve assisted multinationals with the planning required to establish GCCs, help them scale up, and leverage them to deliver meaningful business value. Here are four important opportunities I\u2019ve identified that companies must consider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-choose-the-right-operating-model\"><strong>Choose the right operating model<\/strong><\/h3>\n\n\n\n<p>Before setting up a GCC, companies should understand the purpose and scope of the initiative with concrete and detailed KPIs. Establishing a GCC is more complex than simply hiring talent and renting office space, typically taking 6-12 months, with the timeline depending on factors like strategic planning, legal and regulatory processes, infrastructure setup, and getting experts in required fields and importantly the assistance of partners.<\/p>\n\n\n\n<p>&nbsp;In the past we\u2019ve helped clients set up GCCs from scratch \u2013 with approaches ranging from a build-operate-transfer ( BOT) model to a managed services model in which Capgemini is responsible for all aspects of the GCC on an ongoing basis. In other cases, we\u2019ve helped clients with existing GCCs scale up or bridge capability gaps. Understanding the operating models and opportunities of each approach will help the enterprise choose the model that works best for it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-design-to-add-measurable-value\"><strong>Design to add measurable value<\/strong><\/h3>\n\n\n\n<p>Regardless of the model, for a GCC to succeed it must continuously add value to the enterprise. Here again, there are multiple possible approaches \u2013 from offering more services, to engaging in more complex work.<\/p>\n\n\n\n<p>Organizations often struggle with how best to leverage their GCC \u2013 which is why Capgemini has developed tools to help clients continuously push the centers to deliver year-over-year productivity gains. For instance, our rAIse AI solution toolkit has become a game changer for many of our enterprise customers, who have used it to adopt a persona driven approach to improve reusability of their AI assets and through this increased their implementation speed (&amp; adoption), and enhanced trust in AI deployments in a cost efficient manner. <strong><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-attract-the-right-talent\"><strong>Attract the right talent<\/strong><\/h3>\n\n\n\n<p>The rapid growth of GCCs in recent years means companies are competing for the same talent pool. A multinational with little or no local experience greatly benefits from engaging a strategic partner such as Capgemini to help recruit, train, and manage the necessary personnel \u2013 from providing talent on an as-needed basis, to staffing and managing the GCC on the client\u2019s behalf.<\/p>\n\n\n\n<p>Moreover, as the nature of work changes, many established GCCs are taking notice that today\u2019s professionals are increasingly looking at non-financial benefits when choosing where to work. These include location flexibility, the variety of working on diverse projects across multiple industrial sectors, and the opportunity to climb the organizational ladder or transfer within the organization across geographies \u2013 including to other countries.<\/p>\n\n\n\n<p>For these or other reasons, many professionals may favor working with companies like Capgemini, where establishing and running GCCs is just one of the many career opportunities. Working with a strategic partner such as Capgemini, gives these enterprises access to this talent pool as well.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-plan-today-for-agentic-ai\"><strong>Plan today for agentic AI<\/strong><\/h3>\n\n\n\n<p>Finally, it\u2019s important to understand \u2013 and plan for \u2013 the significant effects agentic AI is having on GCCs. Agentic AI \u2013 artificial intelligence that can operate with minimal human oversight \u2013 is poised to invert the traditional employment pyramid in which 80 percent of staff do the work while 20 percent manage the projects.<\/p>\n\n\n\n<p>The rise of agentic AI means hybrid human-digital workforces will become the norm. Digital employees will perform much of the routine work, while most human team members will be in management or value added roles.<\/p>\n\n\n\n<p>Agentic AI presents tremendous opportunities for GCCs to be more productive, efficient, and agile \u2013 while contributing new technology solutions to the enterprise. For example, GCCs have already implemented AI-enabled chat bots that are common features on company websites. Now, enterprises are looking for agentic AI use cases \u2013 with three popular archetypes being search tools to access corporate knowledge, in software development life cycle, and workflow automation to handle routine customer service tasks such as checking account balances or order status.<\/p>\n\n\n\n<p>But agentic AI also creates new challenges. GCCs will require new types of professionals such as AI persona designers, AI resource managers and AI validation professionals. They\u2019ll have to train all staff in these new skills needed to be agentic AI-savvy. And they\u2019ll need to manage change during what will be a significant transformation in the nature of work delivery.<\/p>\n\n\n\n<p>For this reason, Capgemini\u2019s client engagements typically involve technology solutions, change management programs, and business process transformations, tailored to industry-specific priorities and requirements. For greenfield GCCs, it\u2019s important to design them from the outset as agentic AI-enabled assets. For existing GCCs, it\u2019s essential to recognize that this transformation is imminent, and start planning \u2013 today \u2013 to embrace it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-capgemini-advantage\"><strong>The Capgemini advantage<\/strong><\/h3>\n\n\n\n<p>As a global leader in cloud transformations, digital engineering, advanced analytics, and generative\/agentic AI solutions, and talent development, Capgemini enables enterprises to leverage their GCCs to drive meaningful innovation, enhance agility, and deliver sustainable business impact. We leverage AI at three different levels \u2013 for accelerating the transformation of our enterprise customers\u2019 business processes and operating models, towards improving the way we deliver IT and business process services to our customers and finally, in the transformation of our own internal enterprise functions to improve employee and stakeholder experience.<\/p>\n\n\n\n<p>Capgemini has developed accelerators to enable enterprise AI adoption for software development life cycle, which is a core part of most GCCs today.<\/p>\n\n\n\n<p>Capgemini applies future-focused strategies and technologies to help organizations transform GCCs from simple extensions of enterprise functions into strategic hubs that drive ongoing innovation at scale and enhance global competitiveness.<\/p>\n\n\n\n<p>Please contact me if you would like to discuss this further.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Author<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2024\/07\/Bala-Natarajan.jpg\" alt=\"Bala Natarajan\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/balanatarajan1\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Bala Natarajan<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Vice President, Generative AI &amp; Analytics, Capgemini<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/balanatarajan1\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">With over 30 years of experience in visualization services, advisory, pre-sales, and delivery across industry verticals and global markets for the Insights &#038; Data Business Unit, Bala brings in the best of both business and technology worlds. He is the go-to leader for all practical guidance in outsourcing, data science, and analytics, for any business trying to scale in India. His deep knowledge and experience in financial services and healthcare have benefited many organizations looking to accelerate solution design, project transitions, and service delivery in a global capability center.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Launching a Global Capability Center requires more than people and real estate<\/p>\n","protected":false},"author":12508,"featured_media":550708,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"blog-topic":[86],"content-group":[],"class_list":["post-550707","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","blog-topic-data-and-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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