{"id":547551,"date":"2025-10-13T17:02:48","date_gmt":"2025-10-13T17:02:48","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?p=547551&#038;preview=true&#038;preview_id=547551"},"modified":"2025-10-24T17:07:18","modified_gmt":"2025-10-24T17:07:18","slug":"cfos-need-better-business-intelligence","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/cfos-need-better-business-intelligence\/","title":{"rendered":"CFOs need better business intelligence"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>CFOs need better business intelligence<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2025\/07\/Dnyanesh-Joshi.jpg?w=200&amp;quality=10\" alt=\"Dnyanesh-Joshi\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Dnyanesh Joshi<\/h5><h5 class=\"blog-date\">October 13, 2025<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=1065402\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=1065402\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-in-a-volatile-business-environment-agentic-ai-enabled-decision-making-is-essential-to-provide-the-agility-innovation-and-compliance-that-financial-departments-require\"><strong>In a volatile business environment, agentic AI-enabled decision-making is essential to provide the agility, innovation, and compliance that financial departments require.<\/strong><\/h2>\n\n\n\n<p>In my conversations with chief financial officers and their team members, it\u2019s clear organizations across all sectors are under pressure to make smarter decisions. The current business climate is unpredictable, and improving key performance metrics is now more important than ever.<\/p>\n\n\n\n<p>New solutions, powered by agentic AI, can deliver that much-needed improvement \u2013 provided organizations are ready to take advantage of them. Being properly prepared requires creating the right roadmap and engaging the right strategic technology partner.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>The common conundrum<\/strong><\/p>\n\n\n\n<p>Every company is different, so each CFO has unique objectives and opportunities. But the key challenges are almost universal.<\/p>\n\n\n\n<p>CFOs are typically tasked with reducing capital and operating expenditures while preventing revenue leakage. They must also ensure the effectiveness of internal controls, and the accuracy of financial statements. And they\u2019re responsible for protecting the enterprise from exposure by ensuring 100 percent compliance with data protection regulations, improving risk identification and mitigation rates, and eliminating fraud incidents.<\/p>\n\n\n\n<p>A company\u2019s own data is an important source of the information required to help CFOs achieve these goals.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Traditional decision-making methods don\u2019t deliver results<\/strong><\/p>\n\n\n\n<p>Unfortunately, in a highly volatile business environment, legacy business intelligence systems are no longer up to the task. There are several reasons for this shortfall:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analytics systems often fail to support strategic foresight and transformative innovation \u2013 instead providing business users with yet another dashboard.<\/li>\n\n\n\n<li>The results are often, at best, a topic for discussion at the next team meeting \u2013 not sufficient for a decision-maker to act upon immediately and with confidence.<\/li>\n\n\n\n<li>Systems typically fail to personalize their output to provide insights contextualized for the person viewing them \u2013 instead offering a one-size-fits-nobody result.<\/li>\n\n\n\n<li>Systems often aggregate data within silos, which means their output still requires additional interpretation to be valuable.<\/li>\n<\/ul>\n\n\n\n<p>In short, many legacy systems miss the big picture, miss actionable meaning, miss the persona \u2013 and miss the point.<\/p>\n\n\n\n<p>Based on my experience, I recommend an organization address this through multi-AI agent systems.<\/p>\n\n\n\n<p>With the introduction of Gen AI Strategic Intelligence System by Capgemini, this could be the very system that bridges the gap between the old way, and a value-driven future. This system converts the vast amounts of data generated by each client, across their enterprise, into actionable insights. It is agentic: it operates continuously and is capable of independent decision-making, planning, and execution without human supervision. This agentic AI solution examines its own work to identify ways to improve it rather than simply responding to prompts. It\u2019s also able to collaborate with multiple AI agents with specialized roles, to engage in more complex problem-solving and deliver better results.<\/p>\n\n\n\n<p><strong>How would organizations potentially go about doing this?<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Create a plan for agentic AI-enabled business intelligence<\/strong><\/p>\n\n\n\n<p>First, organizations must develop a well-defined roadmap to align business objectives with technology, to take full advantage of AI-enabled decision-making.<\/p>\n\n\n\n<p>This starts by identifying the end goals \u2013 in this case, the finance team\u2019s core business objectives and associated KPIs. These are the foundation on which the team creates value for the organization, and strengthening them is always a savvy business move. What\u2019s more, it\u2019s not necessary to achieve massive impact on these critical components. Even small improvements \u2013 in the range of one to two percent \u2013 can deliver enormous benefits.<\/p>\n\n\n\n<p>The roadmap should take advantage of pre-existing AI models to generate predictive insights. It should also ensure scalability, reliability, and manageability of all AI agents \u2013 not just within the realm of finance, but across the enterprise. And it should leverage domain-centric data products from disparate enterprise resource planning and IT systems.<\/p>\n\n\n\n<p>Finally, the roadmap must identify initiatives to ensure the quality and reliability of the organization\u2019s data by pursuing best-in-class data strategies. These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deploying the right platform to build secure, reliable, and scalable solutions<\/li>\n\n\n\n<li>Implementing an enterprise-wide governance framework<\/li>\n\n\n\n<li>Establishing the guardrails that protect data privacy, define how generative AI can be used, and shield brand reputation.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>An experienced, innovative technology partner<\/strong><\/p>\n\n\n\n<p>Second, the organization must engage the right strategic technology partner \u2013 one that can provide business transformation expertise, industry-specific knowledge, and innovative generative AI solutions.<\/p>\n\n\n\n<p>Capgemini leverages its technology expertise, its partnerships with all major agentic AI platform providers, and its experience across multiple industrial sectors to design, deliver, and support agentic strategies and solutions that are secure, reliable, and tailored to the unique needs of its clients.<\/p>\n\n\n\n<p>This solution draws upon the client\u2019s data ecosystem to perform root cause analysis of KPI changes, and then generates prescriptive recommendations and next-best actions \u2013 tailored to each persona within the CFO\u2019s unit. The result is goal-oriented insights aligned with business objectives, ready to empower the organization through actionable roadmaps for sustainable growth and competitive advantage.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Applying agentic AI to generate revenue insights<\/strong><\/p>\n\n\n\n<p>Here\u2019s a use case that demonstrates the potential of an agentic AI solution.<\/p>\n\n\n\n<p>A finance department requires a 360-degree view of the revenue cycle. Using AI and machine learning, the department hopes to improve sales forecasting and generate automated insights to power revenue growth. This requires a comprehensive view of the sales pipeline, orders, and revenue \u2013 with the ability to break these down by customer segment, product segment, sales channel, and geography.<\/p>\n\n\n\n<p>An analytics solution powered by agentic AI can help identify customer behavior \u2013 including product preference and churn factors \u2013 and provide a comprehensive view of the forecast versus actual performance. It can then provide insights into product and price mix, revenue leakages, and opportunities to prioritize top performing customers.<\/p>\n\n\n\n<p>*The impact can be a five to 10 percent boost to sales forecasting, a 10 to 20 percent improvement in reporting timelines and accuracy, and a five to 10 percent reduction in variance between forecasts and actual results.<\/p>\n\n\n\n<p><a id=\"_msocom_1\"><\/a>The Gen AI Strategic Intelligence System by Capgemini works across all industrial sectors, and integrates seamlessly with various corporate domains.&nbsp;Download our PoV&nbsp;<a href=\"https:\/\/www.capgemini.com\/solutions\/gen-ai-strategic-intelligence-system-by-capgemini\">here<\/a>&nbsp;to learn more or contact our below expert if you would like to discuss this further.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet the author<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2025\/07\/Dnyanesh-Joshi.jpg\" alt=\"Dnyanesh-Joshi\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Dnyanesh Joshi<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Large Deals Advisory, AI\/Analytics\/Gen-AI based IT\/Business Delivery oriented Deals Shaping Leader<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Dnyanesh is a seasoned Large Deals Advisory, AI\/Analytics\/Gen-AI based IT\/Business Delivery oriented Deals Shaping Leader with 24+ years of experience in Large Deals Wins by Value Creation through Pricing Strategy, Accelerator Frameworks\/Products, Gen-AI based Strategic Operating Model\/Productivity Gains, Enterprise Data Strategy, Enterprise, Data Governance, Gen-AI\/ Supervised, Unsupervised and Machine Learning based Business Metrics Enhancements and Technology Consulting. Other areas of expertise are Pre-sales and Solutions Selling, Product Development, Global Programs Delivery, Transformational Technologies implementation within BFSI, Telecom and Energy-Utility Domains.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>An analytics solution powered by agentic AI can help identify customer behavior \u2013 including product preference and churn factors \u2013 and provide a comprehensive view of the forecast versus actual performance.<\/p>\n","protected":false},"author":315,"featured_media":547552,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[541,468,169],"brand":[],"service":[172],"industry":[],"partners":[],"blog-topic":[86],"content-group":[],"class_list":["post-547551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-agentic-ai","tag-ai","tag-innovation","service-data-ai","blog-topic-data-and-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin 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