{"id":517379,"date":"2024-08-13T21:23:39","date_gmt":"2023-09-05T05:23:00","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?p=517379&#038;preview=true&#038;preview_id=517379"},"modified":"2025-02-28T05:37:57","modified_gmt":"2025-02-28T05:37:57","slug":"welcome-to-a-customer-first-world-where-inspiration-moves-into-action-with-salesforce-and-capgemini-at-dreamforce-2024","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/welcome-to-a-customer-first-world-where-inspiration-moves-into-action-with-salesforce-and-capgemini-at-dreamforce-2024\/","title":{"rendered":"Welcome to where your customer-first vision becomes reality. With Salesforce and Capgemini at Dreamforce 2024"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Welcome to where your customer-first vision becomes reality. With Salesforce and Capgemini at Dreamforce 2024<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2022\/09\/jean-marc-gaultier-20-1.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Jean-Marc Gaultier<\/h5><h5 class=\"blog-date\">August 13, 2024<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/welcome-to-a-customer-first-world-where-inspiration-moves-into-action-with-salesforce-and-capgemini-at-dreamforce-2024\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/welcome-to-a-customer-first-world-where-inspiration-moves-into-action-with-salesforce-and-capgemini-at-dreamforce-2024\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Dreamforce isn\u2019t just an event \u2013 it\u2019s the place where plans are hatched, partnerships are formed, and inspiration is born. Every meeting, every session, every booth visit can play a defining role in realizing your next big idea.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>While Dreamforce is a great place to get started on your journey, we know that when the event ends, the real work begins. Many companies need assistance in turning their inspiration and ideas into action. This is where Capgemini comes in.<\/p>\n\n\n\n<p>Whether you\u2019re a long-term client that needs to take your Salesforce experience to the next level or a company in need of an experienced transformation partner, we\u2019re ready to be part of your Salesforce journey. Here are four reasons why you should take the time to connect with us and start charting the course to the future you want at <a href=\"https:\/\/www.capgemini.com\/news\/events\/dreamforce\/\">Dreamforce<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-four-reasons-why-you-should-connect-with-capgemini-at-dreamforce-2024\">Four reasons why you should connect with Capgemini at Dreamforce 2024<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-1-capgemini-is-a-true-end-to-end-transformation-leader-and-top-salesforce-partner-with-a-history-of-delivering-value-for-our-clients\">1. Capgemini is a true end-to-end transformation leader and top Salesforce partner with a history of delivering value for our clients.<\/h4>\n\n\n\n<p>One of the things that makes the Salesforce platform so incredible is that the company is constantly adding new features that make the ecosystem even more powerful. Take, for example, Salesforce\u2019s introduction of generative AI capabilities through Einstein GPT. With this tool, companies can create personalized content at scale across every cloud. It\u2019s an absolute game-changer for sales, service, and marketing teams \u2013 but only if the organization can quickly update and adapt its strategy to make use of the latest and greatest capabilities.<\/p>\n\n\n\n<p>This is precisely what Capgemini helps clients do. As a long-time strategic partner of Salesforce, and huge proponent of a customer-first mindset &#8211; our goal has always been to help our clients use the platform to drive business value through continuous transformation, be it through Salesforce\u2019s generative AI capabilities, new products, or other features. We work with clients to \u201cconnect all the dots\u201d between business strategy, industry dynamics, and design and innovation, digital, and data, helping them use the Salesforce platform to the very fullest and transform with confidence.<\/p>\n\n\n\n<p>For example, last year we co-presented a session with our client Univision \u2013 exploring how we helped them channel the power of Salesforce Media Cloud to create a centralized CRM tool to enable client tracking, manage leads, accounts and contacts, and standardize workflow management.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Capgemini\u2019s deep technology capabilities, including strong expertise in generative AI, help our clients turn their digital investments and data into real business value.<\/h4>\n\n\n\n<p>It goes without saying that AI \u2013 and generative AI, in particular \u2013 will be a huge topic of conversation at Dreamforce this year. But as with many emerging and advancing technologies, companies may find it difficult to turn their talk into action.<\/p>\n\n\n\n<p>What sets Capgemini apart is our pragmatic approach to generative AI, helping companies identify use cases suitable for their business that will create real value for their organization. When we engage clients, our goal is not simply to prove what the technology can do, but to focus on the specific areas of the customer and employee experience \u2013 such as augmenting field sales, informing experience design, enhancing customer service, and orchestrating personalized journeys \u2013 that will improve performance and drive healthy growth.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Heathrow-Copado_web-banner.jpg?w=960\" alt=\"\" class=\"wp-image-1025039\" style=\"width:743px;height:auto\"\/><\/figure>\n\n\n\n<p>One great example of how we help companies leverage generative AI within the Salesforce ecosystem is <a href=\"https:\/\/www.capgemini.com\/news\/client-stories\/supercharging-heathrow-airports-digital-customer-experience-evolution-using-salesforce\/\">our work with Heathrow Airport<\/a>. At last year&#8217;s event, we presented a session with our client Heathrow Airport about how they used advanced data and AI capabilities within Salesforce to revolutionize the passenger experience through personalized services.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Our deep industry expertise is the key to success for your business.<\/h4>\n\n\n\n<p>To understand the needs of a specific business, a good partner must first understand the challenges, opportunities, and changes within the industry.<\/p>\n\n\n\n<p>Capgemini leverages our strong vertical and horizontal expertise, across industries like financial services, automotive, manufacturing, and retail, to help clients configure and customize their Salesforce solutions to solve their unique business challenges, build new customer capabilities, and modernize their business to remain competitive in an ever-changing landscape.<\/p>\n\n\n\n<p>Capgemini believes that understanding industry-specific business issues and market changes and identifying customer trends is the key to our collective success \u2013 that of our clients, our partners at Salesforce, and our company.<br><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4. Capgemini\u2019s total commitment to the success of our clients, shared values with them, and a common vision for the future accelerate value creation.<\/h4>\n\n\n\n<p>Capgemini and Salesforce are committed to the success of our clients. We are both known for a customer-first approach, putting our clients\u2019 interests and goals above all.<\/p>\n\n\n\n<p>But we know that for our clients, success is much more than program metrics. It\u2019s about doing business in a transparent and responsible way. It\u2019s about working with integrity. It\u2019s about helping define the ethical use of new technologies, like generative AI. And it\u2019s about making sustainability an integral part of every business.<\/p>\n\n\n\n<p>In other words, what\u2019s important to your company is important to Capgemini. These shared values and common commitments \u2013 both with Salesforce and our clients \u2013 add depth to every engagement, helping companies achieve their program goals while working towards their vision of the future.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-find-out-what-your-future-holds-with-salesforce-and-capgemini-at-dreamforce-2024\">Find out what your future holds with Salesforce and Capgemini at Dreamforce 2024<\/h4>\n\n\n\n<p>I can\u2019t wait to see you there. My expert colleagues will be on hand to meet 1:1 with attendees who want to learn more about our client successes, Salesforce experience, and end-to-end business transformation expertise. You can also visit our Dreamforce page <a href=\"https:\/\/www.capgemini.com\/news\/events\/dreamforce\/\">here<\/a> to view our full list of event sessions and schedule a consultation at our booth (#1400).<\/p>\n\n\n\n<p>Together with Salesforce, we\u2019ll help you turn your event inspiration into real-world action, enabling you to Get The Future You Want.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Author<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2025\/10\/Jean-Marc.png\" alt=\"Jean-Marc Gaultier\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/jeanmarcgaultier\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Jean-Marc Gaultier<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Head of the Group Strategic Initiatives and Partnerships (GSIP)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/jeanmarcgaultier\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">I lead the global team of strategic initiatives and partner executives that drive value and growth for clients, supporting joint business goals and fostering profitable growth and innovation.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\"><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":309,"featured_media":534858,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"7ade64e5-71b6-4415-84aa-253349fd7538\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"e8357d17-eb99-4d9c-af31-6c2b9f814b76\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[66],"service":[41],"industry":[],"partners":[60],"blog-topic":[84],"content-group":[],"class_list":["post-517379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","brand-capgemini","service-customer-experience","partners-salesforce","blog-topic-customer-experience"],"yoast_head":"<!-- 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