{"id":552793,"date":"2026-05-20T05:06:04","date_gmt":"2026-05-20T05:06:04","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?post_type=client-story&#038;p=552793"},"modified":"2026-05-20T05:14:47","modified_gmt":"2026-05-20T05:14:47","slug":"making-volunteer-availability-more-flexible-visible-and-human","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/making-volunteer-availability-more-flexible-visible-and-human\/","title":{"rendered":"Making volunteer availability more flexible, visible and human"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/20160720_stjohns_1078-2.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/20160720_stjohns_1078-2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/20160720_stjohns_1078-2.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/20160720_stjohns_1078-2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/20160720_stjohns_1078-2.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/20160720_stjohns_1078-2.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/20160720_stjohns_1078-2.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/20160720_stjohns_1078-2.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/20160720_stjohns_1078-2.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:36% 76%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Making volunteer availability more flexible, visible and human<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Hato Hone St John New Zealand<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/St-Johns-Case-study.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span><\/span><span class=\"type\">917 KB pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: Leading provider of emergency medical services and community care <\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: New Zealand<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Industry: Public Sector  <\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\"><strong>The challenge<\/strong><\/h2>\n\n\n\n<p>For Hato Hone St John, volunteers are central to delivering emergency care, particularly in rural and remote communities. But the systems supporting them hadn\u2019t kept up with how people live and work today.<\/p>\n\n\n\n<p>Volunteers were often expected to commit to long, fixed shifts, which could be hard to balance alongside jobs, family, and other responsibilities. On top of that, availability was shared across a mix of channels like WhatsApp, Messenger, phone calls, and texts. It worked, but not particularly well, and there was no single, reliable view of who was available.<\/p>\n\n\n\n<p>This created real challenges. It made it harder to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep volunteers engaged and involved<\/li>\n\n\n\n<li>Respond with confidence and the right level of resourcing<\/li>\n\n\n\n<li>Understand what was happening across stations day to day<\/li>\n\n\n\n<li>Support volunteers in a way that felt personal and informed<\/li>\n<\/ul>\n\n\n\n<p>At a time when attracting and retaining volunteers was becoming more difficult, it was clear a different approach was needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-ambition\"><strong>The ambition<\/strong><\/h2>\n\n\n\n<p>Hato Hone St John set out to rethink how volunteer availability and mobilisation worked, with three clear aims:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Give volunteers more flexibility, so they could contribute in a way that fits their lives<\/li>\n\n\n\n<li>Improve visibility for volunteers, managers, and communications centres<\/li>\n\n\n\n<li>Build a clearer picture of engagement to better support and recognise contribution over time<\/li>\n<\/ol>\n\n\n\n<p>The solution needed to be simple, trusted, and fit for the realities of emergency response.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\"><strong>The solution<\/strong><\/h2>\n\n\n\n<p>Working alongside Capgemini, Hato Hone St John introduced the Availability Messaging System (AMS), supported by funding from Health New Zealand. The focus was on designing something practical, shaped by how volunteers and dispatch teams actually operate.<\/p>\n\n\n\n<p>AMS was integrated with core dispatch and operational systems and supported by a model that reflects its importance to frontline response, including 24\/7 coverage.<\/p>\n\n\n\n<p>For volunteers, AMS makes it easier to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Indicate availability in real time<\/li>\n\n\n\n<li>Contribute when they can, rather than committing to long shifts<\/li>\n\n\n\n<li>See who else is responding, improving confidence and safety<\/li>\n\n\n\n<li>Receive clear, consistent communication through one platform<\/li>\n<\/ul>\n\n\n\n<p>For communications centres and managers, it provides a much clearer picture of what\u2019s happening, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Who has received an alert<\/li>\n\n\n\n<li>Who is available and responding<\/li>\n\n\n\n<li>Where responders are<\/li>\n\n\n\n<li>Overall station readiness<\/li>\n<\/ul>\n\n\n\n<p>The rollout was collaborative, with regular workshops, testing, and feedback shaping the system as it developed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-scale\"><strong>The scale<\/strong><\/h2>\n\n\n\n<p>The rollout reached across the country, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>110 First Response Unit stations<\/li>\n\n\n\n<li>43 Major Incident Support Team units<\/li>\n\n\n\n<li>More than 1,200 volunteers and leaders trained<\/li>\n\n\n\n<li>Full coverage across all FRU and MIST locations<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-impact\"><strong>The impact<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-flexibility-that-fits-real-life\"><strong>Flexibility that fits real life<\/strong><\/h3>\n\n\n\n<p>One of the most immediate changes has been flexibility. Volunteers can now choose when they\u2019re available, rather than fitting into fixed shifts. That shift has made a real difference. Volunteers have described it as making their contribution more manageable and sustainable alongside work and family life. This is reflected in survey results, with flexibility and workload both scoring strongly and sitting above healthcare benchmarks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-confidence-safety-and-readiness\"><strong>Confidence, safety and readiness<\/strong><\/h3>\n\n\n\n<p>Before AMS, it wasn\u2019t uncommon for volunteers to arrive unsure if anyone else was responding. Now, they can see that in advance with a 10% increase in station responses. That visibility:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduces the risk of single-crewed responses<\/li>\n\n\n\n<li>Builds confidence before volunteers even leave home<\/li>\n\n\n\n<li>Supports better decision making for both volunteers and communications teams<\/li>\n<\/ul>\n\n\n\n<p>For many, the change from uncertainty to clarity has been one of the most noticeable improvements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-stronger-engagement-including-some-unexpected-outcomes\"><strong>Stronger engagement, including some unexpected outcomes<\/strong><\/h3>\n\n\n\n<p>While the focus was on availability and mobilisation, other benefits quickly emerged. Teams are more connected. Some previously inactive volunteers have re-engaged. Managers are having more meaningful conversations, supported by better information. In some areas, the system has even helped rebuild connections between volunteers who had drifted apart. As one volunteer put it: \u201cIt has created friendships\u2026 that united us in a way we didn\u2019t expect.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-data-that-supports-people-not-just-reporting\"><strong>Data that supports people, not just reporting<\/strong><\/h2>\n\n\n\n<p>For the first time, there is a clearer view of not just who attends incidents, but who is consistently making themselves available.<\/p>\n\n\n\n<p>That has enabled:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More informed one-on-one conversations<\/li>\n\n\n\n<li>Earlier support where it\u2019s needed<\/li>\n\n\n\n<li>Fairer recognition of effort and contribution<\/li>\n<\/ul>\n\n\n\n<p>Importantly, the data is being used to support people, not just measure them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ongoing-support\"><strong>Ongoing support<\/strong><\/h3>\n\n\n\n<p>Because AMS plays a critical role in emergency response, reliability is essential.<\/p>\n\n\n\n<p>Capgemini continues to work alongside Hato Hone St John to maintain and improve the system through regular updates, monitoring, and preventative maintenance. The focus is on keeping things stable, current, and responsive to changing operational needs.<\/p>\n\n\n\n<p>This provides confidence that the system will be there when it\u2019s needed, supporting both volunteers and communications teams.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-genuine-partnership\"><strong>A genuine partnership<\/strong><\/h3>\n\n\n\n<p>Capgemini brought experience from working with other emergency services, which helped accelerate progress. But the solution itself was shaped through close collaboration.<\/p>\n\n\n\n<p>Regular check-ins, shared tools, and direct access to technical teams helped keep momentum, even when working remotely. As described by Hato Hone St John: \u201cThis was absolutely a partnership.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-result\"><strong>The result<\/strong><\/h2>\n\n\n\n<p>AMS has helped put volunteering on a more sustainable footing. It has improved flexibility, strengthened safety, and given better visibility across the system.<\/p>\n\n\n\n<p>The impact has been recognised with a Chief Executive\u2019s Award, acknowledging the difference it has made to volunteer availability and response.<\/p>\n\n\n\n<p>More importantly, it has made volunteering easier to fit into real life, for real people, at the moments that matter most.<\/p>\n\n\n<section class=\"section latestStoriesBlock \"><div class=\"container\"><div class=\"contentTitle\"><h2 class=\"story-heading\">Client stories<\/h2><\/div><div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-4 col-lg-8\">\n\t\t\t\t\t\t<div class=\"storyBox \">\n\t\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/au-en\/news\/inside-stories\/the-future-of-solar-powered-mobility\/\" aria-label=\"The future of solar-powered mobility\"  tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/MvdBrink-STT-AUS-250825-303_6a6b64.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/MvdBrink-STT-AUS-250825-303_6a6b64.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/MvdBrink-STT-AUS-250825-303_6a6b64.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/MvdBrink-STT-AUS-250825-303_6a6b64.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t\t<span class=\"storyTag\"><\/span>\n\t\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/inside-stories\/the-future-of-solar-powered-mobility\/\" aria-label=\"The future of solar-powered mobility\" >\n\t\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">The future of solar-powered mobility<\/h3>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<p>Developing the sun-fueled transport of tomorrow<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"col-md-8 col-lg-4\"><div class=\"row\"><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/au-en\/news\/inside-stories\/protecting-moroccos-water-resources-with-ai\/\"  aria-label=\"Protecting Morocco\u2019s water resources with AI\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/03\/Algal-Blooms-7-e1770963479261.png?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/03\/Algal-Blooms-7-e1770963479261.png?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/03\/Algal-Blooms-7-e1770963479261.png?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/03\/Algal-Blooms-7-e1770963479261.png\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\"><\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/inside-stories\/protecting-moroccos-water-resources-with-ai\/\"  aria-label=\"Protecting Morocco\u2019s water resources with AI\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Protecting Morocco\u2019s water resources with AI<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/au-en\/news\/inside-stories\/enabling-real-time-dna-analysis-for-wildlife-conservation\/\"  aria-label=\"Enabling real-time DNA analysis for wildlife conservation\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/03\/Gene-Genius-4.png?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/03\/Gene-Genius-4.png?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/03\/Gene-Genius-4.png?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/03\/Gene-Genius-4.png\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\"><\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/au-en\/news\/inside-stories\/enabling-real-time-dna-analysis-for-wildlife-conservation\/\"  aria-label=\"Enabling real-time DNA analysis for wildlife conservation\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Enabling real-time DNA analysis for wildlife conservation<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><\/div><\/div><\/section>\n\n<section class=\"latest-insights layout-odd \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Latest Insights<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/from-ai-pilots-to-ai-powerhouse-building-the-insurance-enterprise-of-tomorrow\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/Capcom-banner.png?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/Capcom-banner.png?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/Capcom-banner.png?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/Capcom-banner.png?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/Capcom-banner.png?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/Capcom-banner.png?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/Capcom-banner.png?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/Capcom-banner.png?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/05\/Capcom-banner.png\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/from-ai-pilots-to-ai-powerhouse-building-the-insurance-enterprise-of-tomorrow\/\" aria-label=\"From AI pilots to AI powerhouse: Building the insurance enterprise of tomorrow\u00a0\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\"><\/div>\n                                <h3 class=\"card-title\">From AI pilots to AI powerhouse: Building the insurance enterprise of tomorrow\u00a0<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><div class=\"layout-two-card cards-reversed\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/a-conversation-with-kai-fu-lee\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/DotCom_Banner_2880X1800-2.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/DotCom_Banner_2880X1800-2.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2026\/04\/DotCom_Banner_2880X1800-2.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-md-6 col-lg-4 flex-sm-order-reverse\">\n                            <a href=\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/life-sciences-engineering-and-rd-pulse-2026\/\" aria-label=\"Life sciences engineering and R&amp;D pulse 2026\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Life sciences engineering and R&amp;D pulse 2026<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-engineering-white.svg\" alt=\"capgemini-engineering\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-engineering-white.svg\" alt=\"capgemini-engineering\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/a-conversation-with-kai-fu-lee\/\" aria-label=\"Open vs. closed AI models: A conversation with Kai-Fu Lee\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Capgemini Research Institute<\/div>\n                                <h3 class=\"card-title\">Open vs. closed AI models: A conversation with Kai-Fu Lee<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><\/div>\n                    <\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>For Hato Hone St John, volunteers are central to delivering emergency care, particularly in rural and remote communities. But the systems supporting them hadn\u2019t kept up with how people live and work today.<\/p>\n","protected":false},"author":412,"featured_media":552845,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":true,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":true,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[32],"partners":[],"country":[],"content-group":[],"class_list":["post-552793","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","industry-healthcare"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hato Hone St John NZ | Volunteer Response Transformation<\/title>\n<meta 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