{"id":537522,"date":"2019-09-20T21:24:00","date_gmt":"2019-09-20T21:24:00","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?post_type=client-story&#038;p=537522"},"modified":"2025-03-20T21:27:59","modified_gmt":"2025-03-20T21:27:59","slug":"scottish-waters-digital-transformation-introduces-automation-2","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/scottish-waters-digital-transformation-introduces-automation-2\/","title":{"rendered":"Scottish Water\u2019s digital transformation introduces automation"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-default header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/09\/Capgemini_Client-stories_Scottish-Water.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/09\/Capgemini_Client-stories_Scottish-Water.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/09\/Capgemini_Client-stories_Scottish-Water.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/09\/Capgemini_Client-stories_Scottish-Water.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/09\/Capgemini_Client-stories_Scottish-Water.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/09\/Capgemini_Client-stories_Scottish-Water.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/09\/Capgemini_Client-stories_Scottish-Water.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/09\/Capgemini_Client-stories_Scottish-Water.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/09\/Capgemini_Client-stories_Scottish-Water.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 49%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Scottish Water\u2019s digital transformation introduces automation<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: Scottish Water<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: UK<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Industry: Energy &amp; utilities<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/au-en\/?post_type=client-story&amp;p=537522\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/au-en\/?post_type=client-story&amp;p=537522\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Scottish Water&#8217;s digital transformation provides a blueprint for other businesses to follow when introducing automation to bolster previously manual processes<\/h2><p class=\"intro-para-content\"><strong>Client challenge<\/strong>: Scottish Water recognized the need to shift away from manual ways of working and begin implementing automation to support its processes<br><br><strong>Solution<\/strong>: Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy.<br><br>Since the announcement of its <strong>partnership with Capgemini<\/strong>, Scottish Water has launched a multi-faceted digital transformation project. This included an app that cuts the inspection request time needed to connect customers to the water network from five days to four hours. The hi-tech mobile process, created by Scottish Water and Capgemini, means developers no longer face time consuming delays for on-site inspections to provide connections for their customers.<br><br>Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy \u2013 to find out more, read\u00a0<strong><a href=\"https:\/\/www.capgemini.com\/2019\/07\/how-to-manage-digital-transformation-projects-the-scottish-water-story\/\">a blog post about their journey<\/a><\/strong>\u00a0or listen to\u00a0a podcast\u00a0in which\u00a0John Cairney,\u00a0Head of Strategy and Architecture at Scottish Water\u00a0and\u00a0Paul Haggerty,\u00a0Head of Water sector at Capgemini UK, discuss the role of automation in Scottish Water\u2019s digital transformation journey. <\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\"><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Scottish Water\u2019s digital transformation provides a blueprint for other businesses to follow when introducing automation to bolster previously<\/p>\n","protected":false},"author":103,"featured_media":537523,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"f9b84d49-1b30-4ad5-a8db-c5262f3cff76\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[170],"brand":[],"service":[41],"industry":[231],"partners":[],"country":[189],"content-group":[],"class_list":["post-537522","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","tag-client-story","service-customer-experience","industry-energy","country-uk"],"yoast_head":"<!-- This site is optimized with 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