{"id":142353,"date":"2020-04-08T22:12:00","date_gmt":"2020-04-08T22:12:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=client-story&#038;p=514370"},"modified":"2025-04-02T11:57:16","modified_gmt":"2025-04-02T11:57:16","slug":"improving-it-service-management-for-salling-group-with-a-servicenow-solution","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/","title":{"rendered":"Improving IT Service Management for Salling Group with a ServiceNow solution"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-default header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:43% 15%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Improving IT Service Management for Salling Group with a ServiceNow solution<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video\"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h4 data-maxlength=\"34\"><\/h4><div class=\"video-info\"><p data-maxlength=\"68\"><\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/RmEVpeqCRtQ\" frameborder=\"0\" rel=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n\n<p>Salling Group A\/S (formerly Dansk Supermarked A\/S) is Denmark\u2019s largest retailer, with a market share of 34.9%. Salling Group talks about how a new ITSM implementation based on the ServiceNow technology and Capgemini as an implementation partner has transformed the agility of the IT Service department. Please allow statistical cookies to see this Youtube embed<\/p>\n\n\n<p>For our <a href=\"https:\/\/www.capgemini.com\/about-us\/partnerships\/servicenow\/\">ServiceNow<\/a> Capabilities, visit our partner page.<\/p>\n\n\n<p>Contact our experts today to learn about maximizing your IT business value with Service Integration.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Salling Group A\/S (formerly Dansk Supermarked A\/S) is Denmark\u2019s largest retailer, with a market share of 34.9%. Salling Group talks about<\/p>\n","protected":false},"author":103,"featured_media":142354,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"77d8fa8a-ae32-4c0e-89e1-3ac395c8d0c4\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":"{\"x\":\"0.66\",\"y\":\"0.20\"}"},"tags":[170],"brand":[],"service":[45],"industry":[39],"partners":[62],"country":[224],"content-group":[],"class_list":["post-142353","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","tag-client-story","service-enterprise-management","industry-retail","partners-servicenow","country-denmark"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improving IT Service Management for Salling Group with a ServiceNow solution - Capgemini Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improving IT Service Management for Salling Group with a ServiceNow solution\" \/>\n<meta property=\"og:description\" content=\"Salling Group A\/S (formerly Dansk Supermarked A\/S) is Denmark\u2019s largest retailer, with a market share of 34.9%. Salling Group talks about\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Australia\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-02T11:57:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/\",\"url\":\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/\",\"name\":\"Improving IT Service Management for Salling Group with a ServiceNow solution - Capgemini Australia\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg\",\"datePublished\":\"2020-04-08T22:12:00+00:00\",\"dateModified\":\"2025-04-02T11:57:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg\",\"width\":2880,\"height\":1800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/au-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Client Stories\",\"item\":\"https:\/\/www.capgemini.com\/au-en\/client-story\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Improving IT Service Management for Salling Group with a ServiceNow solution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/au-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/au-en\/\",\"name\":\"Capgemini Australia\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/au-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Improving IT Service Management for Salling Group with a ServiceNow solution - Capgemini Australia","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/","og_locale":"en_US","og_type":"article","og_title":"Improving IT Service Management for Salling Group with a ServiceNow solution","og_description":"Salling Group A\/S (formerly Dansk Supermarked A\/S) is Denmark\u2019s largest retailer, with a market share of 34.9%. Salling Group talks about","og_url":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/","og_site_name":"Capgemini Australia","article_modified_time":"2025-04-02T11:57:16+00:00","og_image":[{"width":2880,"height":1800,"url":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/","url":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/","name":"Improving IT Service Management for Salling Group with a ServiceNow solution - Capgemini Australia","isPartOf":{"@id":"https:\/\/www.capgemini.com\/au-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg","datePublished":"2020-04-08T22:12:00+00:00","dateModified":"2025-04-02T11:57:16+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#primaryimage","url":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg","contentUrl":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg","width":2880,"height":1800},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/au-en\/"},{"@type":"ListItem","position":2,"name":"Client Stories","item":"https:\/\/www.capgemini.com\/au-en\/client-story\/"},{"@type":"ListItem","position":3,"name":"Improving IT Service Management for Salling Group with a ServiceNow solution"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/au-en\/#website","url":"https:\/\/www.capgemini.com\/au-en\/","name":"Capgemini Australia","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/au-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Improving IT Service Management for Salling Group with a ServiceNow solution","url":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Australia","logo":""},"keywords":["client story"],"dateCreated":"2020-04-08T22:12:00Z","datePublished":"2020-04-08T22:12:00Z","dateModified":"2025-04-02T11:57:16Z"},"rendered":"<meta name=\"parsely-title\" content=\"Improving IT Service Management for Salling Group with a ServiceNow solution\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2020-04-08T22:12:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>\n<meta name=\"parsely-tags\" content=\"client story\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Australia","distributor_original_site_url":"https:\/\/www.capgemini.com\/au-en","push-errors":false,"featured_image_url":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1-e1649058153523.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/client-story\/142353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/types\/client-story"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/users\/103"}],"version-history":[{"count":3,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/client-story\/142353\/revisions"}],"predecessor-version":[{"id":531114,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/client-story\/142353\/revisions\/531114"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/media\/142354"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/media?parent=142353"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/tags?post=142353"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/brand?post=142353"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/service?post=142353"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/industry?post=142353"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/partners?post=142353"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/country?post=142353"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/content-group?post=142353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}