Integration is a complicated business
We understand that all businesses are dependent upon their integration platform to connect the key business systems that form the heart of their organisation. Once an organisation has built stable and performant interfaces there is a reluctance to make any changes, with the focus instead being on daily business operations. Why change something that’s not broken, right?
A good philosophy for recently adopted integration platforms but the real challenge comes if the business needs to pivot or adapt to change. As more and more interfaces are added to the legacy integration platform it becomes increasingly more difficult to maintain. At some point we verge away from the comfort zone of an integration solution that is right for the business and we edge closer into the danger zone, where it becomes difficult to support the interfaces, the platform is no longer fit for purpose and upgrading becomes a real challenge. If not addressed at the right time, the technical debt will build, and it will require a significant capital project to get your business back on track.
MuleSoft Managed Service
We currently provide a range of premium managed services to a well-known list of clients across the APAC region. Servicing our clients via our Centre of Excellence and dedicated local teams.
We offer 8×5, 12×5 or 24×7 with level 1, 2 and 3 support packages as part of an adaptive or tailored service. We operate within an ITIL framework and we have a comprehensive, enterprise standard, service level agreement designed to keep your business operating even in the most challenging of circumstances.
We dedicate a service manager to every client to act as your single point of contact, providing you with continuous support always.
We have a flexible service catalogue that provides you with practical services such as incident support, change requests and minor enhancements.
Finally, our service offering is scalable, and we are happy to adjust our service to suit the needs and outcomes of your business.
We provide all of this as part of a capped monthly fee, giving you peace of mind and predictable costs.
We see managed services as more than an insurance policy for your business, it’s an investment that enhances the outcomes you deliver to your organisation.
Our combined Managed Service + Legacy Integration Transition leverages the Capgemini integration expertise to provide an innovative approach to the digital transformation of your integration platform.
Our approach to Transformational Managed Services will help maximise your return on investment of your MuleSoft platform. We have hundreds of local and regional integration experts with real world experience of architecting, designing, building and supporting your interfaces and APIs.
We can help make sure your transition to a cloud first platform is as seamless as possible for your business.
For more information on how we can help you transform your business, please reach out using the details below.
Malcolm Ingram, VP APAC MuleSoft Lead
+61 498 651 155