Seeking a dynamic and motivated Service Delivery Manager to join our fast-paced DevOps team in Canberra. You will be working on a state of the art big data project, the first large implementation of its kind in Canberra. This project will set an example for all future big data implementations.
- Must have some DevOps skills (AWS, Linux)
- Self-sufficient, able to work with customer support desk and services
- Able to be a key part of an agile project team
Coordination and reporting
- Monitor tickets
- Respond to tickets
- Triage and re-allocate tickets
- Track response and resolution times for level 3 tickets
- Measure and Report on KPIs
- Coordinate response and resolution from DevOps team
- Resolve Service Requests and Operations tickets
- Provide advice to level 2 as needed
- Preventative maintenance tasks including patching
- Backup Plan/execution
- Disaster recovery/execution
- Release Management including CAB approvals
Due to the classified nature of the data only Australian Citizens are suitable for this role, please provide Citizenship details in your application.
What we can offer you?
Working at Capgemini you’ll find the rewards are more than just financial. Not only will you work alongside inspiring colleagues with a world of experience but you will also have access to great benefits including, salary continuance insurance, paid parental leave, education assistance, salary packaging, the ability to purchase additional leave, as well as, discounts on entertainment, financial and wellbeing services, travel and shopping.
We place great emphasis on staff training and the career development of all our people. We tailor individual career paths to offer you the widest possible range of career options. Our uniquely supportive culture, working within a peer group that includes the very best people in the industry, will help you cultivate a personal career path with possible opportunities to cross-train to exciting new technologies or to develop your management skills.
Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
Ranked among Ethisphere’s 2015 Most Ethical Companies in the Word. Our seven values are at the heart of everything we do – Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty.
If you believe you have “La Niaque” to go the extra mile, then apply by submitting your resume and cover letter.
Want to know more? To learn more about Capgemini and find out about what makes our people unique, log onto www.capgemini.com.au
Proof of work entitlements and visa status will be required prior or at offer time. Successful applicants will be required to complete a Criminal Record and Reference checks prior to commencement of employment.Apply now