Digital Customer Experience

Andreas Sjöström

Expert in Applied Innovation, Business Model Transformation, Digital Customer Experience, Digital Solutions, Digital Transformation, Operational Excellence

Leading the Capgemini Applied Innovation Exchange in San Francisco, Capgemini’s flagship innovation space.

International experience as CTO of Capgemini Scandinavia, member of Sweden and Scandinavia country boards. Digital transformation and innovation advisor for key accounts in the US, Netherlands, France, and the Nordics. Key topics include digital customer experience, operational excellence and business model transformation; innovation capability, digital platform and ecosystem design, “x as a service”, product-to-service design, subscription business.

Managed Sogeti’s (Capgemini unit) global digital practice and grew it from $10M to $100M+.

Author of numerous white papers (MSDN), columns (Computer Sweden), and co-author of the books: “Pocket PC Development in the Enterprise” (2001) and “The App Effect” (2012). Awarded with the national award for “Best IT Consultant”, on the national list of “Sweden’s Top Technology Experts” twice, and several times awarded “Most Valuable Professional” by Microsoft. My Google Scholar account:

Andreas Sjöström

My experience

AIE Lead San Francisco @ Capgemini

01/01/2020 - Present

Vice President and CTO @ Sogeti

01/01/2015 - 31/12/2019

Global Mobility Practice Lead @ Sogeti

01/12/2009 - 31/12/2014