I lead the All-Channel Experience Sector Growth Initiative within the Global Sector for Consumer Products and Retail at Capgemini. I also work with The Consumer Goods Forum, looking at “Emerging Trends”.
Latest Publications
Augmented AI: getting to the heart of the matter
Consumers are willing to be served by AI technologies, but still want to know that a human is...
Can an “agile business model” ever work?
Agile: for some it’s a great way to experiment with new ideas quickly, for others it means...
Proactively prepare for seismic shifts in consumer commerce
There is no denial of the seismic shifts in consumer landscapes and marketplaces that are now...
