Customer expectations are higher than they have ever been before. They demand personalized experiences that are human, interactive and intuitive. This requires brands to rethink how to engage with customers across channels, deliver connected experiences and build long-term relationship based on trust and mutual value.
Time to market is crucial for both B2B and B2C brands. In these new and challenging times, brands are fighting to align with the new normal. They must launch new products and services, understand customer behavior and preferences, and adapt to new regulations while ensuring minimum disruption to business and no disruption for their customers.
At Capgemini, we can help you deliver on the dual promises of personal customer experience and accelerated go to market for your products and services. We have developed focused solutions and dedicated process frameworks with SAP Customer Experience, including:
- FAST commerce to support your new business model: rapid commerce site launches with proven and streamlined delivery processes. Field-tested methodologies to provide a seamless purchasing experience and a focus on complex use cases and industry sectors.
- FAST CPQ to tailor your sales to the needs of your buyers: enable your buyers to build their own quotes online in real time, customized for their needs and specifications, and provide your salespeople with seamless, integrated systems for easy flow of CPQ data.
- Horizon Cloud Migration methodology: help you move your on-premise commerce and CRM applications to SAP Commerce and Sales Cloud while ensuring minimal risk, fixed price, and assured delivery.
Are you ready to jumpstart your CX programs?
Register below for a demo of Capgemini’s Upscale/ Fast Commerce and Fast CPQ solutions with SAP Customer Experience.
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