This collection of blogs, articles, and interviews gives you insights and advice on how your organization can reinvent customer experience for the healthcare industry to deliver a frictionless, personalized, digital-first customer experience for your patients and members.
These insights are based on learnings from the recent experience of Capgemini’s Intelligent Customer Operations team in driving a more meaningful, productive, and frictionless relationship for our clients and their customers:
- Driving frictionless customer experience in healthcare
- Capgemini’s CARE – the key to customer experience excellence
- Humanizing healthcare – superior customer experience in insurance
- Top healthcare contact center trends used with Amazon Connect
- Three technologies that drive enhanced CX in healthcare contact centers
- Driving a seamless customer experience – download Innovation Nation 2021
- Delivering frictionless digital customer service in healthcare
- Driving a frictionless sales experience within the MedTech space
- How increasing digitization in life sciences is improving patient care
- Digital therapeutics – taking a break in today’s fast-paced world
Contact Business Services
To learn more about how Capgemini’s Intelligent Customer Operations for Healthcare helps you deliver a superior, frictionless patient and member experience, contact: scott.manghillis@capgemini.com
To stay up to date with our latest thought leadership pieces, product launches, and news – click here