{"id":1456,"date":"2019-06-27T14:02:00","date_gmt":"2019-06-27T14:02:00","guid":{"rendered":"https:\/\/www.capgemini.com\/at-de\/?post_type=press-release&p=1456"},"modified":"2026-01-20T08:47:56","modified_gmt":"2026-01-20T08:47:56","slug":"capgemini-gewinnt-den-artificial-intelligence-breakthrough-award-mit-virtuellem-agenten","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/at-de\/news\/press-releases\/capgemini-gewinnt-den-artificial-intelligence-breakthrough-award-mit-virtuellem-agenten\/","title":{"rendered":"Capgemini gewinnt den Artificial Intelligence Breakthrough Award mit Virtuellem Agenten"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\tCapgemini gewinnt den Artificial Intelligence Breakthrough Award mit Virtuellem Agenten\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\tJun 27, 2019<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
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415 KB pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n
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Capgeminis Cash-Collection-Assistent wurde von AI Breakthrough<\/a>, einer f\u00fchrenden Marktintelligenz- und Auszeichnungsplattform f\u00fcr technologische Innovation und Leadership weltweit, als \u201ebeste Virtuelle Agenten L\u00f6sung\u201c ausgezeichnet. Die Zielsetzung des KI Breakthrough Awards ist es, Spitzenleistungen zu honorieren und Innovation, harte Arbeit und Erfolge aus den Bereichen K\u00fcnstliche Intelligenz und Maschinelles Lernen zu w\u00fcrdigen.<\/p>\n\n\n\n

Bei dem Assistenten handelt es sich um einen menschen\u00e4hnlichen Virtuellen Agenten, der daf\u00fcr entwickelt wurde, um Anrufe an Schuldner in 24 Sprachen (darunter auch weniger gebr\u00e4uchliche Sprachen wie Niederl\u00e4ndisch oder Finnisch) durchzuf\u00fchren und damit der Nachfrage nach einem schnellen, zuverl\u00e4ssigen und effizienten Service gerecht zu werden. Somit k\u00f6nnen anfallende repetitive Aufgaben reduziert werden, wodurch den Inkasso-Mitarbeitern der Raum gegeben wird, sich auf komplexere Arbeitsabl\u00e4ufe und Ausnahmef\u00e4lle zu fokussieren.<\/p>\n\n\n\n

Die vollst\u00e4ndige englische Pressemitteilung finden Sie unten sowie zum Download f\u00fcr Sie bereitgestellt (oben rechts).<\/em><\/p>\n\n\n\n

PRESS RELEASE<\/h2>\n\n\n\n

Capgemini wins 2019 Artificial Intelligence Breakthrough award for best virtual agent solution<\/em><\/h3>\n\n\n\n

Paris, June 27, 2019 \u2013 Capgemini<\/a>, today announced that its Cash Collections Assistant powered by Artificial Intelligence[1]<\/a> has been recognized as the \u201cbest virtual agent solution\u201d by AI Breakthrough<\/a>, part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership.<\/strong><\/p>\n\n\n\n

Capgemini\u2019s Cash Collections Assistant is a human-like voice collector delivering a seamless humanized virtual agent experience. It is designed to perform courtesy or overdue calls to debt owners in 24 languages (including less common languages such as Dutch and Finnish), meeting the demand for a fast, reliable, and efficient service. It also reduces the amount of repetitive collections tasks, enabling augmented workforce with human collectors focusing on more complex work and handling process exceptions.<\/p>\n\n\n\n

\u201eWe are delighted to receive this AI Breakthrough award for Capgemini\u2019s best-in-class Cash Collections Assistant powered by Artificial Intelligence. Capgemini understands the need and importance of reliable customer service and humanized interaction experience in the digitally enabled Business Services based on our Perform AI value proposition. Re-imagining the future of credit-to-cash with augmented workforce at scale empowers us to create truly innovative channels to engage with our clients worldwide,\u201d<\/em> said Adam Bujak<\/a>, Global Head of Intelligent Process Automation Offering at Capgemini.<\/p>\n\n\n\n

\u201cThe uniqueness of Capgemini\u2019s Cash Collections Assistant powered by Artificial Intelligence comes from a combination of powerful and modular AI architecture, custom finance domain models, and best-of-breed cloud API providers,\u201d said James Johnson, Managing Director, AI Breakthrough. \u201cAll of its elements operate in the cloud, enabling key enterprise features such as scalability, multitenancy, leading market security compliance, and continuous deployment. We are glad to recognize Capgemini as one of the 2019 AI Breakthrough award winners.\u201d<\/em><\/p>\n\n\n\n

The mission of the AI Breakthrough awards is to honor excellence and recognize innovation, hard work and success in a range of AI and machine learning related categories, including AI platforms, deep learning, smart robotics, business intelligence, natural language processing, industry specific AI applications and many more. This year\u2019s program attracted more than 2,500 nominations from over 15 different countries across the world.<\/p>\n\n\n\n

About Capgemini<\/p>\n\n\n\n

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\n

Visit us at www.capgemini.com<\/a>. People matter, results count<\/em>.<\/p>\n\n\n\n

[1]<\/a> Capgemini\u2019s Cash Collections Assistant Powered by Artificial Intelligence is a human-like voice collector delivering a seamless humanized virtual agent experience.<\/p>\n\n\n

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