Customer Experience

We make the connections that make a difference. Because extraordinary connections deliver extraordinary results.

We partner with you to make the right connections across the whole of your enterprise, so that you can create experiences that deliver rapid and sustainable value for your customers and your company.

 

Thought Leadership

Analyst recognition

Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide - 7 February 2019

Capgemini is a good fit for projects requiring business innovation, as well as CRM technical advisory and implementation skills, particularly when related to digital commerce and customer service.

Gartner Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide - 19 July 2019

Capgemini is a good choice for the implementation of CRM technology. It has practices that support all the major CRM platforms (Salesforce, Oracle CX, SAP C/4HANA, Pegasystems, Adobe and Microsoft Dynamics) and is now among the strongest for CRM technology implementation projects. Capgemini is also a good fit for projects requiring strategy consulting, particularly when close collaboration is required.

The Forrester Wave™: Salesforce Implementation Partners 2019

Today, Capgemini has broad capabilities across the whole Salesforce portfolio and offers a range of services across design, consulting, and technology. Capgemini brings a broad portfolio of services, including innovation and experience design, Salesforce technology expertise, and extensive operational and technology resources. Significant acquisitions in recent years have driven rapid expansion.

Expanding capabilities to get the benefits of specialization & collaboration in the pursuit of sustainable competitive advantage for our DCX clients.

Digital & Connected Commerce

  • Leveraging the power of LyonsCG & Itelios
  • E-commerce & omni-channel
  • E-Commerce experience design, digital marketing & strategy
  • Service Optimization, Strategy and Support

Customer Experience Design

  • Strategy design
  • UX design & UI/visual design
  • Branded experiences
  • Prototype & validate

Innovation Strategy and Proposition

  • Leveraging the power of F212 and Applied Innovation Exchange
  • Growth strategies
  • Applied emerging technology
  • New products & services

Digital Customer Experience at Capgemini: We make the connections that make a difference.

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