Claims Transformation

Enhance your brand value by delivering on customer commitments, capturing efficiency gains and optimizing indemnity expenditures.

With Claims being the most critical Insurer service component, efficient claims management is critical for achieving customer loyalty, increasing wallet share, and generating positive word-of-mouth. Yet a multitude of inefficiencies are driving up claims costs and adversely affecting customers’ claims experiences. Highly effective claims practices can be a key contributor to a differentiated customer experience that strengthens customer loyalty and attracts new customers. As a result, the market share increases as well as improving underwriting profits.

Capgemini offers a business-driven, end-to-end claims transformation services that enables you to enhance your brand value and achieve sustainable growth. Our clients have benefited from the following typical results:

  • Reduce claims cycle time by an average of 15 – 20%.
  • Reduce total cost of ownership from 20 – 40%
  • Achieve up to 5% reduction in loss adjustment expense and up to 1% of loss cost improvement

Capgemini Service Offerings include:

Claims Strategy and Transformation Roadmap

Capgemini helps clients to create a Claims Strategy and Transformation Roadmap, aimed at aligning the claims operating model with business strategy; optimizing the claims platform; identifying current and desired capabilities; and establishing a portfolio of initiatives to close those capability gaps… more

Core Claims Processing

Achieve operational and cost efficiencies with a range of claims transformation offerings – from developing a claims strategy and roadmap to designing and implementing a predictable, reliable and flexible claims platform using industry best practices… more

Expert Services

Proactively manage your indemnity expenses and enterprise risk with our expert services, comprising of cash handling, vendor management, salvage and subrogation, litigation, fraud management and predictive claims analytics… more

Enterprise Integration Services

Improve your decision making and transparency by integrating claims data and processes to your extended enterprise through services such as data management, document and workflow management, content management and financial reporting… more

Capgemini solutions are technology-agnostic and can seamlessly adapt to your environment, thereby leveraging your existing technology investment and enhancing the benefits of the same.


Our network of partners includes IBMMicrosoftOracleHPeBaotechPegasystems and Guidewire, as well as specialists in policy administration and claims solutions for the insurance industry.

Trust your investment with Capgemini

Our capabilities are further fueled by a strong, global insurance practice enriched by in-depth knowledge of insurance industry and claims management. Highlights of our Insurance Practice are:

  • Over 400 insurance clients with 12 of the world’s 15 largest insurers
  • 21,000 professionals serving financial services clients across the globe including over 5,000 dedicated to insurance and more than 1,500 insurance testing professionals
  • Experience of 15+ claims systems solution implementations in past five years
  • Accelerators and tools for faster implementation time and to reduce risk

Contact Us

To understand how you can realize the benefits with our Claims offers, you can e-mail us at