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Service Excellence with Capgemini and ServiceNow.
Today, it can be extremely difficult to improve service quality because the complexity of service management has gotten out of control. Everything is on an upward spiral: The number of systems and technologies involved, the number of suppliers, the expectations of customers and employees, the regulatory demands, the volume of data, cost, and profitability pressures … the list goes on.
Clearly, it’s time for a new approach to service management – a comprehensive approach that can extend to every business process across the enterprise and the entire supply chain. That is what Capgemini and ServiceNow bring to the table.
Building better business outcomes, together
|Capgemini was awarded 2022 ServiceNow EMEA Employee Workflow Partner of the Year, for outstanding job expanding their ServiceNow Employee Service Cloud practice.|
|Capgemini was awarded 2020 ServiceNow APAC Transformation Partner of the Year, for
delivering transformation and innovation in business, technology and customer success
Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model.
The Business Ecosystem Platform, powered by the Now Platform
- NOW platform + Enterprise Management Tools Transformation (EMTT): Build on a solid technological foundation to achieve a true Business Ecosystem Platform
- NOW platform + Digital SIAM: Bringing seamless enterprise integration
- NOW platform + Enterprise Service Management: Expanding the customer journey across the enterprise spanning IT, HR, Finance, Security, and Operations.
Our ServiceNow credentials: extensive and impeccable
Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. Our 840+ ServiceNow and Process Consultants have substantial ServiceNow expertise gained from 300+ engagements and have earned 1500+ ServiceNow certifications and 150+ ServiceNow Accelerators. We have performed large-scale rollouts at Fortune 500 enterprises.
Capgemini is named Leader in 2021 ISG ServiceNow Ecosystem Partner Provider Lens for U.S., Brazil & Germany
The ISG report names Capgemini as a Leader in all three quadrants, ServiceNow Consulting Services, ServiceNow Managed Services Provider, and ServiceNow Implementation & Integration. We are recognized for supporting clients’ digital transformations by understanding ServiceNow as an integral part of digital strategy beyond the confines of IT.