A selection of our thought leadership dedicated to innovation in technology.
Interconnectedness—the Solution to its Own Problem
Erwan Le Duff, Head of Prosodie-Capgemini
The evolution of technology has made it possible to manage customer interaction on a single, interconnected channel.
Voice-based Chatbots—a Revolution in Customer Relations
Thomas Saint-Hilaire, Digital Platforms, Prosodie-Capgemini
Voice-based chatbots represent the holy grail of customer service automation, enhancing customer experience and delivering a rapid return on investment.
Happy Agent, Loyal Customer
Eric Dadian, president of Association Française de la Relation Client
Eric Dadian shares insights on how organizations can empower their employees to improve their customer experience and build customer loyalty.
Considerations for Implementing a Global Contact Center
Bruno Sivardiere, International Odigo Business Developer, Prosodie-Capgemini
Any company considering setting up a global virtual contact center should pay attention to the global capacities of its customer engagement solution provider.