Technology Talk

A selection of our thought leadership dedicated to innovation in technology.

Erwan Le Duff

Interconnectedness—the Solution to its Own Problem

Erwan Le Duff, Head of Prosodie-Capgemini

 The evolution of technology has made it possible to manage customer interaction on a single, interconnected channel.

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Thomas Saint-Hilaire

Voice-based Chatbots—a Revolution in Customer Relations

Thomas Saint-Hilaire, Digital Platforms, Prosodie-Capgemini

 Voice-based chatbots represent the holy grail of customer service automation, enhancing customer experience and delivering a rapid return on investment.

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Eric Dadian

Happy Agent, Loyal Customer

Eric Dadian, president of Association Française de la Relation Client

 Eric Dadian shares insights on how organizations can empower their employees to improve their customer experience and build customer loyalty.

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Bruno Sivardiere

Considerations for Implementing a Global Contact Center

Bruno Sivardiere, International Odigo Business Developer, Prosodie-Capgemini

Any company considering setting up a global virtual contact center should pay attention to the global capacities of its customer engagement solution provider.

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