Moving to an Autonomous Supply Chain
In this interview, Jörg Junghanns (Vice President Europe – Digital Supply Chain, Capgemini’s Business Services) discusses the need to transform supply chains, the concept of autonomous supply chains and their benefits, and the hurdles organizations need to overcome to achieve an autonomous supply chain.
The Changing Roles Supporting IPA in the Workplace
Richard Hill, Chief Technology Officer, Celaton
With the current drive for organizations to adopt increasingly more sophisticated automation technologies, it is more important than ever to understand how people can support digital transformation and thrive in the future of work. In this interview, Richard Hill, CTO at Celaton, explores the importance and changing roles of data scientists and analytics translators.
Automating the customer journey
Kishor Wikhe, COO, Capgemini’s Business Services
Intelligent automation is an unprecedented disrupter that is leading to the development of new business models, frictionless operations, and an augmented workforce at scale.
SAP S/4HANA® migration – a planned approach
David Lumley, Global Head of FPIA Consulting, Capgemini’s Business Services and Alex Bennell, UK Head of SAP Corporate Finance and Procurement, Applications
No matter what your starting point, your migration to SAP S/4HANA needs the right structure and methodology.
Embracing your O2C transformation journey
Caroline Schneider, Order-to-Cash Global Process Owner, FPIA Consulting, Capgemini’s Business Services
Start your transformation journey today with a series of small steps – each one getting you closer to delivering frictionless operations with improved outcomes and an enhanced customer experience.
Blockchain in the dispute management process
Sreerag Narayanan, Business Transformation Consultant, APAC, Capgemini’s Business Services
Blockchain is a leading contender to become a viable solution to deliver frictionless operations across a range of business challenges – including the dispute management process within the order-to-cash domain.
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Anjali Pendlebury-Green, Global Head of the Digital Employee Operations Practice, Capgemini’s Business Services
HR helpdesk trends are a great place to observe human behavior in the workplace as the events of COVID-19 unfold. What lessons can be learned from what we’re observing that helps us to design our HR helpdesks better and cater to the needs of our people in a more employee-centric manner?