Organizations are only scratching at the surface of automation

While developments in automation technologies are transforming operational efficiency, productivity, and creating new revenue and customer experience opportunities, few organizations are highly mature in terms of automation – scaled adoption is rare, most are focused on operational benefits rather than new revenue opportunities, and most are focused on rule-based tools with few having progressed to artificial intelligence automation.

A new Capgemini report entitled “Reshaping the future: unlocking automation’s untapped value” surveyed more than 700 senior executives to highlight how organizations are only scratching the surface of automation.

Reshaping the Future: Unlocking Automation’s Untapped Value

Report shows that many organizations are yet to unlock automation’s full value