While developments in automation technologies are transforming operational efficiency, productivity, and creating new revenue and customer experience opportunities, few organizations are highly mature in terms of automation – scaled adoption is rare, most are focused on operational benefits rather than new revenue opportunities, and most are focused on rule-based tools with few having progressed to artificial intelligence automation.
A new Capgemini report entitled “Reshaping the future: unlocking automation’s untapped value” surveyed more than 700 senior executives to highlight how organizations are only scratching the surface of automation.
Reshaping the Future: Unlocking Automation’s Untapped Value
Report shows that many organizations are yet to unlock automation’s full value