Intelligent automation improves customer experience and delivers operational excellence
Bertus van den Hof –IT Operations Management with Achmea
Capgemini client Achmea is the largest insurance company in the Netherlands. It operates several brands that each deliver insurance solutions to customers. Each brand has a unique proposition, process, and system, resulting in multiple siloed organizations. Achmea used Pega to break these silos and created one Pega platform to deliver different process and system requirements. Discover how Achmea’s digital-transformation journey successfully implemented the one Pega platform to bring excellent customer experiences with operational excellence across different brands.