Digital Learning Operations – feeding the curiosities of the mind
Anjali Pendlebury Green, Global Head of the Digital Employee Practice, Capgemini’s Business Services
The more you invest in digital learning, the higher the uptake of reskilling programs, leading to a more switched-on, curious workforce, and real employee delight.
Digitally transforming the Capgemini Group’s travel and expenses function
Atul Kulshreshtha, Vice President, Capgemini’s Business Services
Our people can now submit, upload, and even approve documents on their mobile phones, eliminating the need for voluminous paper-based receipts.
Automating the supply chain – tangible benefits
Dharmendra Patwardhan, Global Head of the Digital Supply Chain Practice, Capgemini’s Business Services
Supply chain automation needs to be approached with focus, commitment to achieve scale, and with a long-term and enterprise-wide strategy.
Interconnectedness – the solution to its own problem
Erwan Le Duff, Head of Odigo, Capgemini’s Business Services
Joined-up thinking in an increasingly joined-up world.
Voice-based chatbots – a revolution in customer relations
Thomas Saint-Hilaire, Vice President, Digital Platforms, Odigo, Capgemini’s Business Services
While phone is still the most important channel for customer service, voice-based chatbots represent the holy grail of customer service automation, enhancing customer experience to the latest digital standards and delivering a rapid return on investment.
How to leverage RPA in the source code review process
Gopichand Patibandla, Operations Manager, GRC Practice, Capgemini’s Business Services
RPA increases the speed and efficiency in identifying vulnerabilities in your web application source code.
Don’t expect your machines to walk before they can crawl
Mani Agarwal, Director, Head of Contract Compliance & Optimization, Capgemini’s Business Services
Are you struggling to teach your machine learning tools and becoming impatient with the results?
From stenotypes to machine learning – AI in contract management
Mani Agarwal, Director, Head of Contract Compliance & Optimization, Capgemini’s Business Services
Time has become the world’s most valuable commodity, and a little help from a friendly robot can go a very long way.