In conclusion

Anup Kumar
President, CHCS Services Inc.
and Global Head, IBPS,
Capgemini’s Business Services

Digital TPAs focus on the specific business outcomes that have eluded the industry until now—a paperless environment, jet issuance, rapid product launches, electronic claim payments, robotics-led conversions, straightthrough claims processing up to 99% for structured products, increased adoption of digital customer engagement channels/self-service adoption, and a flexible execution approach based on characteristics of the insurance block, as opposed to a “one size, fits all” approach adopted by traditional TPAs.

This transition and disruption in the industry is being driven by a few technology-enabled Digital TPAs, which calls for even closer collaboration between insurers and TPAs to drive administration spend down to a historical low and enhance customer experience for policyholders, providers and members.

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