People are used to engaging with businesses through always-on, digital channels. They expect the same from government offices. They expect to be able to access the services they need online, over the phone, via social media, or face-to-face. Achieving a retail-grade experience like this, however, requires cutting the cost to serve and freeing up resources first.
Our Pegasystems solutions
Many of our retail-grade process automation and rationalization solutions can be applied to public services, helping them liberate the resources they need. Our Citizen Services solution also offers the capabilities to seamlessly interface with existing applications, providing a complete view of constituents and suggesting next best actions.