Our seasoned panel of experts share their insights on a range of subjects.
The point about silver bullets—RPA and change management
Adam Bujak, Head of Technology Transformation, Capgemini’s Business Services
The benefits of robotic process automation don’t just happen. What’s needed is the right kind of plan.
Virtual delivery centers, intelligent automation, and … kindergartens
Tim Ulrich, Director, Technology Transformation—AI & RPA, Capgemini’s Business Services
Having a robotic workforce at your command is all well and good, but how do you get it to perform the way you want it to?
Do’ers vs advisors—the battle between the big 4 and BPO
Koushik Chatterjee, Business Development Director, Capgemini’s Business Services
BPO providers with front-office consulting skills are challenging the Big 4 advisors.
The three levels of customer service frustration—and how to overcome them
Magda Matell, Senior Director, Capgemini’s Business Services
Customers never evaluate one particular interaction or experience, but look at the process as a whole.
Digitally transforming the Capgemini Group’s travel and expenses function
Atul Kulshreshtha, Head of Business Services India & CBS, Capgemini’s Business Services
Our people can now submit, upload, and even approve documents on their mobile phones, eliminating the need for voluminous paper-based receipts.
From stenotypes to machine learning—AI in contract management
Mani Agarwal, Director, Capgemini’s Business Services
Time has become the world’s most valuable commodity, and a little help from a friendly robot can go a very long way.