Expert Insights

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Our seasoned panel of experts share their insights on a range of subjects.

Adam Bujak

The point about silver bullets—RPA and change management

Adam Bujak, Head of Technology Transformation, Capgemini’s Business Services

The benefits of robotic process automation don’t just happen. What’s needed is the right kind of plan.


Tim Ulrich

Virtual delivery centers, intelligent automation, and … kindergartens

Tim Ulrich, Director, Technology Transformation—AI & RPA, Capgemini’s Business Services

Having a robotic workforce at your command is all well and good, but how do you get it to perform the way you want it to?


Koushik Chatterjee

Do’ers vs advisors—the battle between the big 4 and BPO

Koushik Chatterjee, Business Development Director, Capgemini’s Business Services

BPO providers with front-office consulting skills are challenging the Big 4 advisors.


Magda Matell

The three levels of customer service frustration—and how to overcome them

Magda Matell, Senior Director, Capgemini’s Business Services

Customers never evaluate one particular interaction or experience, but look at the process as a whole.


Atul Kulshreshtha

Digitally transforming the Capgemini Group’s travel and expenses function

Atul Kulshreshtha, Head of Business Services India & CBS, Capgemini’s Business Services

Our people can now submit, upload, and even approve documents on their mobile phones, eliminating the need for voluminous paper-based receipts.


Mani Agarwal

From stenotypes to machine learning—AI in contract management

Mani Agarwal, Director, Capgemini’s Business Services

Time has become the world’s most valuable commodity, and a little help from a friendly robot can go a very long way.